Westin Hotel Boston, Boston, Service

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Rank

22nd

Out of 197

Westin Hotel Boston	Average Price: $289 Check Rates

Hotel Class:

425 Summer Street

Boston, 02210 View map

4-Star Hotel Rank: 17 of 38
Average review rating: 3.6

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (56) , MyTravelGuide (25) , Travelocity (18) , TripAdvisor (654) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (40) bar (145) bath (24) bathroom (110) bed (151) bill (24) breakfast (105) charge (54) check in (134) check out (23) concierge (83) cost (44) deal (31) decor (22) dinner (57) downtown (152) fee (24) food (159) front desk (108) gym (47) hotel (1489) housekeeping (34) lobby (250) location (284) lunch (25) manager (36) money (45) parking (138) pillow (17) pool (101) price (128) rate (74) recommend (83) restaurant (285) room (950) room service (56) service (281) shower (78) shuttle (62) staff (309) street (59) suite (41) to park (15) towel (28) valet (17) value (26) view (172) walk (268) waterfront (222) wireless (48)

Service

Appears in 281 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
clean (14) convention (15) customer (28) desk (13) excellent (22) food (33) friendly (12) good (32) great (32) guest (20) hotel (91) lacking (15) lobby (11) nice (15)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Excellent service, and nice location.

"Excellent Business Hotel " Read full review on TripAdvisor 5/8/2012 Vote

2. We are die-hard Starwood travelers and have come to expect great service, but Orlando blew even our expectations away.

"AWESOME SERVICE!!! " Read full review on TripAdvisor 5/2/2012 Vote

3. It was then that we were blown away by the service, care, and attention offered to us by our the person checking us in.

"AWESOME SERVICE!!! " Read full review on TripAdvisor 5/2/2012 Vote

4. The hotel itself is very clean, the service is lovely.

"Perfect for Boston Convention & Exhibition Center visitors " Read full review on TripAdvisor 4/23/2012 Vote

5. service was excellent, food was merely ok.

"Great view from a great hotel " Read full review on TripAdvisor 4/2/2012 Vote

6. Very clean, great location and a typical great Westin service.

"Great hotel " Read full review on TripAdvisor 3/16/2012 Vote

7. The Foyer and the rooms are fine and service very efficient.

"efficient services but a few drawbacks " Read full review on TripAdvisor 3/8/2012 Vote

8. Service was great -- my girlfriend accidentally left one bag on the Silver Line on the way over to the hotel, and the gentleman at the front desk helped her get a number for MBTA that was still open after business hours, and they were able to sort out the situation.

"Good but not Great " Read full review on TripAdvisor 3/1/2012 Vote

9. The staff are wonderful with baggage, cleaning, and concierge services but they need to work on delivering on the amenities that are expected with the Westin name.

"Is this really the Westin? Won't stay here again. " Read full review on TripAdvisor 2/4/2012 Vote

10. service, cleanliness, honoring requests made months earlier and calling three times on the day of check in to confirm availability (of king bedded room and refrigerator).

"This is CANNOT be a Westin " Read full review on TripAdvisor 1/30/2012 Vote