Westin Hotel Boston, Boston, Concierge

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Rank

22nd

Out of 197

Westin Hotel Boston	Average Price: $289 Check Rates

Hotel Class:

425 Summer Street

Boston, 02210 View map

4-Star Hotel Rank: 17 of 38
Average review rating: 3.6

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (56) , MyTravelGuide (25) , Travelocity (18) , TripAdvisor (654) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (40) bar (145) bath (24) bathroom (110) bed (151) bill (24) breakfast (105) charge (54) check in (134) check out (23) concierge (83) cost (44) deal (31) decor (22) dinner (57) downtown (152) fee (24) food (159) front desk (108) gym (47) hotel (1489) housekeeping (34) lobby (250) location (284) lunch (25) manager (36) money (45) parking (138) pillow (17) pool (101) price (128) rate (74) recommend (83) restaurant (285) room (950) room service (56) service (281) shower (78) shuttle (62) staff (309) street (59) suite (41) to park (15) towel (28) valet (17) value (26) view (172) walk (268) waterfront (222) wireless (48)

Concierge

Appears in 83 comments.

92% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (10) great (5) helpful (26) hotel (8) informative (4) knowledgable (3) liked (3) nice (7) recommend (5) rental (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The concierge was very helpful in helping me secure Boston Red Sox tickets an hour before first pitch.

"Very nice property connected to the Convention Center " Read full review on TripAdvisor 5/6/2012 Vote

2. The concierge said she was not surprised by that, and gave me the number for the help desk.

"Not a great Westin " Read full review on TripAdvisor 4/21/2012 Vote

3. If you want a complimentary newspaper, stop by the concierge desk.

"Lovely hotel providing excellent proximity to convention center. " Read full review on TripAdvisor 3/27/2012 Vote

4. The staff are wonderful with baggage, cleaning, and concierge services but they need to work on delivering on the amenities that are expected with the Westin name.

"Is this really the Westin? Won't stay here again. " Read full review on TripAdvisor 2/4/2012 Vote

5. (they serve food til 2 a.m.)Our concierge Matt was FABULOUS, when we asked where we could go for brunch the next morning, he gave us a few ideas, and in the morning he had slipped some printouts of menus and maps to nearby places, along with info on a lounge we wanted to visit that night.

"Comfortable and relaxing " Read full review on TripAdvisor 12/8/2011 Vote

6. The concierge was very helpful and even suggested we not eat at the hotel.

"good for convention patrons " Read full review on TripAdvisor 11/11/2011 Vote

7. The concierge (Sharon Ash) was a great help - getting us reservations at local famous restaurants with very short notice - seemingly pulling off an impossible task as these places were usually fully booked.

"Great Hotel, Great Location for Conference Attendees " Read full review on TripAdvisor 10/24/2011 Vote

8. Luxury hotel, comfortable rooms and excellent concierge where nothing is too much trouble.

"holiday " Read full review on TripAdvisor 10/11/2011 Vote

9. The employees were wonderful help to us in every way, especially a concierge named Theresa Finnegan, who went out of her way to help us with the best tours, etc. We found her to be very pleasant and patient.

"We had a great time at the Westin Boston Waterfront " Read full review on TripAdvisor 10/7/2011 Vote

10. When we got back from the tour, we stopped by the concierge desk to thank her for the recommendation.

"My first Westin experience :) " Read full review on TripAdvisor 9/26/2011 Vote