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Rank
22nd
Out of 197

Westin Hotel Boston

Average Price: $289  
 
Hotel Class:
425 Summer Street
Boston, 02210 View map  
4-Star Hotel Rank: 17 of 38
Average review rating: 3.6
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (56) , MyTravelGuide (25) , Travelocity (18) , TripAdvisor (654) , YahooTravel (13)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 36 comments. 
60% wrote positive comments about manager
The following words were used in comments with Manager:
generous (3)   hotel (7)   management (37)    
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1. But it was a pretty scary experience for me, and neither the front desk person I spoke to nor the manager I spoke to were particularly comforting or apologetic.
"Front Desk Failures " Read full review on TripAdvisor   5/5/2012 Vote      
2. PQ we were tired but arriving in hotel we been nicely recieved and by help of the manager mr kamal we been checked in earlierwhich make us very happy with our 2 children.
"we as a familly loved it " Read full review on TripAdvisor   7/27/2011 Vote      
3. Sales Managers John Sadek and Kelly Anderson were extremely accommodating in planning this event and meeting our price point.
"Retirement Luncheon " Read full review on TripAdvisor   10/27/2010 Vote      
4. Service express manager provided a very sympathetic ear when we complained about service.
"Disappointed, do not stay with children " Read full review on TripAdvisor   6/21/2008 Vote      
5. Unless you are on a business expense account signed by a generous manager it`s best to avoid this place.
"Not worth high prices, poor service " Read full review on TripAdvisor   7/28/2007 Vote      
6. The lovely reception lady said they do not have such cards but she told me the managers always read the Trip Advisor reviewers.
"Excellent staff, rooms etc. Location not great. TV poor. " Read full review on TripAdvisor   9/3/2011 Vote      
7. Note: Westin did award additional points (not enough to get a room for a night though) to the Starwood Preferred Guest account upon receipt of a letter to the General Manager.
"Nightmare at the Westin (Boston) " Read full review on TripAdvisor   5/23/2011 Vote      
8. Well, after the disclaimer that the bar was run by 'other management' and the grilling of 'were you signing the check to your room' and 'are you sharing a room' (no, but what does that matter?), the manager on duty went off to 'let someone know'.
"A bad mistake made worse by a horrible response " Read full review on TripAdvisor   5/17/2011 Vote      
9. I did not ask to speak to a manager while I was there due to the fact of it taking 20 minutes to even check out.
"So Disapointed " Read full review on TripAdvisor   4/19/2011 Vote      
10. I asked to speak to a manager who then told me she would call me back as soon as she gets some rates from the outside company.
"So Disapointed " Read full review on TripAdvisor   4/19/2011 Vote      
   
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