Fairmont Boston, Boston, Service

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OpinionWell
Rank

61st

Out of 197

Fairmont Boston	Average Price: $400 Check Rates

Hotel Class:

138 Street James Avenue

Boston, 02116 View map

4-Star Hotel Rank: 30 of 38
Average review rating: 4.16

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (891) , Travelocity (7) , TripAdvisor (312) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (18) bar (55) bath (10) bathroom (88) bed (49) bill (9) breakfast (69) charge (15) check in (44) check out (5) closet (11) complimentary (7) concierge (53) cost (10) deal (14) decor (10) dinner (17) discount (5) downtown (7) exterior (6) fee (11) fitness room (5) food (40) front desk (32) hotel (452) housekeeping (11) lobby (68) location (158) manager (13) money (19) parking (14) pillow (6) price (37) rate (24) recommend (42) restaurant (58) room (568) room service (21) service (116) sheets (5) shower (23) staff (134) street (51) suite (15) tub (8) valet (12) value (12) view (39) walk (45) wireless (8)

Service

Appears in 116 comments.

82% wrote positive comments about service

The following words were used in comments with Service:
comfortable (5) customer (7) excellent (16) food (13) good (9) great (21) hotel (27) location (5) lounge (5) love (5) outstanding (4) poor (6)

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1. This hotel overall is an old Lady that lives up to its high standard with a very good service throughout my stay.

"Great 4*hotel in the right location of Boston " Read full review on TripAdvisor 4/26/2010 Vote

2. Service was great.

"Perfect for the solo Boston Marathon traveller " Read full review on TripAdvisor 4/22/2010 Vote

3. the food was wonderful as well as the service (absolutely 5 stars service in my book).

"Stunning, beautiful hotel with great service!! " Read full review on TripAdvisor 4/12/2010 Vote

4. Thank you so much for excellent service.

"Stunning, beautiful hotel with great service!! " Read full review on TripAdvisor 4/12/2010 Vote

5. My husband and I absolutely loved the historical looking hotel, great attention to detail with great service.

"Stunning, beautiful hotel with great service!! " Read full review on TripAdvisor 4/12/2010 Vote

6. This is beautiful ,grand Hotel in downtown Boston that truly understands exception service.

"Spectacular! " Read full review on Travelocity 4/1/2010 Vote

7. Service was very good as they gave us letters notifying us of daylight savings time.

"Great Location/Service " Read full review on TripAdvisor 3/17/2010 Vote

8. It is a smaller hotel catered to those valuing service instead of big, contemporary rooms.

"Great Location/Service " Read full review on TripAdvisor 3/17/2010 Vote

9. The staff seem to feel that they are there for some other reason besides customer service, and I felt this was a serious flaw for an otherwise nice enough hotel.

"Pretty hotel - so-so staff " Read full review on TripAdvisor 1/24/2010 Vote

10. The service here is excellent and food is great.

"Beautiful Old Boston Hotel " Read full review on TripAdvisor 1/22/2010 Vote