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Rank
61st
Out of 197

Fairmont Boston

Average Price: $400  
 
Hotel Class:
138 Street James Avenue
Boston, 02116 View map  
4-Star Hotel Rank: 30 of 38
Average review rating: 4.16
OpinionWell Value Index: 4
Traveler reviews analyzed: MyTravelGuide (891) , Travelocity (7) , TripAdvisor (312) , YahooTravel (27)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 32 comments. 
71% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (3)   helpful (2)   housekeeping (2)   lobby (2)   phone (3)   problem (2)   quickly (2)    
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1. The front desk staff was warm and friendly at check-in.
"Lovely, historic hotel, but double check your credit card statement " Read full review on TripAdvisor   3/24/2010 Vote      
2. The front desk staff was excellent.
"Great Hotel with Great Staff " Read full review on TripAdvisor   3/20/2010 Vote      
3. ' We were greeted by a professional and friendly front desk staff who wanted to make sure we had everything we needed for a pleasant stay.
"A perfect weekend getaway " Read full review on TripAdvisor   3/15/2010 Vote      
4. Cleaning staff is very helpful the front desk should take lessons from them in customer interaction.
"Harvard CMES should use Westin or Marriot " Read full review on TripAdvisor   10/13/2009 Vote      
5. Instead of being met with a kind smile, the front desk pushed us aside and basically said "we already took care of you" and went on with their own conversation.
"Grand old Property, missing something . . . " Read full review on TripAdvisor   8/25/2009 Vote      
6. Concierge and front desk are very helpful with anything you could want.
"Gorgeous hotel, but not for light sleepers. " Read full review on TripAdvisor   3/30/2009 Vote      
7. We had forgotten to ask for a late check out so we called down to the front desk and we told it wasn`t a problem.
"Loved it!! " Read full review on TripAdvisor   9/3/2008 Vote      
8. I spoke with the front desk and eamailed cusotmer service but for two months my comments have been ignored.
"Underpar service for busy business traveller, very limited room service " Read full review on TripAdvisor   5/6/2010 Vote      
9. The staff there were great and friendly from the housekeeping, waiters, doormens, front desk (gold level) supervisors Brad and Sara.
"Stunning, beautiful hotel with great service!! " Read full review on TripAdvisor   4/12/2010 Vote      
10. From the front desk to the concierge , to the valet and bell boys they're always ready to assit.
"Great location and would be the area I'de want to live if moving to Boston. " Read full review on TripAdvisor   3/29/2010 Vote      
   
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