Fairmont Boston, Boston, Housekeeping

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Rank

61st

Out of 197

Fairmont Boston	Average Price: $400 Check Rates

Hotel Class:

138 Street James Avenue

Boston, 02116 View map

4-Star Hotel Rank: 30 of 38
Average review rating: 4.16

OpinionWell Value Index: 4

Traveler reviews analyzed: MyTravelGuide (891) , Travelocity (7) , TripAdvisor (312) , YahooTravel (27)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Housekeeping

Appears in 11 comments.

40% wrote positive comments about housekeeping

The following words were used in comments with Housekeeping:

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1. The staff there were great and friendly from the housekeeping, waiters, doormens, front desk (gold level) supervisors Brad and Sara.

"Stunning, beautiful hotel with great service!! " Read full review on TripAdvisor 4/12/2010 Vote

2. The front desk, valet, room service and housekeeping were superb.

"Loved our stay --- with a couple of 'nits " Read full review on TripAdvisor 12/29/2009 Vote

3. However, despite this in housekeeping, was always impressed that even though a couple times, we didn`t leave the room until mid afternoon, the room attendants still managed to clean our room during the small window of time they had until their shifts were over.

"Very Consistent Service " Read full review on TripAdvisor 9/17/2007 Vote

4. Daily housekeeping was also top notch.

"Great hotel in a good location with a nice staff " Read full review on TripAdvisor 7/6/2009 Vote

5. housekeeping brought 5 different kinds for him to choose.

"Perect weekend getaway! " Read full review on TripAdvisor 12/24/2008 Vote

6. The only inconsistency in service I can comment on is housekeeping, some days, we would get 5 hand towels, most days the shampoos/shower gels were not replenished, some days the kleenex box was not replenished.

"Very Consistent Service " Read full review on TripAdvisor 9/17/2007 Vote

7. The housekeeping staff even told my husband this was the worst wing of the hotel and we should have them move us.

"The "Moderate" Rooms are very bad! " Read full review on TripAdvisor 7/16/2007 Vote

8. Housekeeping is not well done: there are still old tissues on the corridors, meal plates from breakfast in other rooms for a long time, glasses on the floor etc. We consider that the high price for the room is not aligned with the bad quality of the experience.

"The gold in the entrance clearly hides a very poor service and bad rooms. " Read full review on TripAdvisor 7/2/2007 Vote

9. When we called to complain about this, the housekeeping manager came straight away and showed genuine surprise and quickly arranged a better room for us - in that respect the way they reacted showed the quality of the establishment.

"Perfect location and a great hotel " Read full review on TripAdvisor 8/9/2009 Vote

10. However the bathroom was also where our main complaint stemmed from - the housekeeping.

"Perfect - if not for housekepping " Read full review on TripAdvisor 7/14/2009 Vote