SKYLOFTS at MGM Grand, Las Vegas, Front Desk

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Rank

20th

Out of 481

SKYLOFTS at MGM Grand	Average Price: $167 Check Rates

Hotel Class:

3799 Las Vegas Blvd S

Las Vegas, 89109 View map

5-Star Hotel Rank: 7 of 17
Average review rating: 4.13

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (15) , Expedia (100) , MyTravelGuide (461) , Travelocity (331) , TripAdvisor (7039) , YahooTravel (526)

SAFE TO BOOK ? (4/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

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amenity (319) balcony (321) bar (1005) bath (308) bathroom (2144) bed (1775) bill (270) breakfast (888) charge (472) check in (2071) check out (468) checkout (184) concierge (487) cost (456) deal (729) decor (246) dinner (535) fee (584) food (2188) front desk (1092) gym (182) hotel (11437) housekeeping (588) lobby (749) location (1630) lunch (292) manager (340) money (857) parking (241) pillow (331) pool (4302) price (1324) rate (659) recommend (1091) restaurant (2048) room (15613) room service (480) service (2353) shower (1278) shuttle (249) spa (685) staff (2373) street (308) suite (1987) towel (441) tub (457) valet (263) value (486) view (1958) walk (2338)

Front desk

Appears in 1092 comments.

53% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (37) clerk (50) desk (1119) floor (51) friendly (57) great (39) helpful (114) hotel (91) management (64) new (49) nice (53) night (56) problem (46)

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1. The agent at the front desk was great he took care of it(after about 10 mins.

"Not the best deal and not green enough " Read full review on TripAdvisor 5/19/2012 Vote

2. After a great weekend of partying and enjoying all Vegas has to offer, despite the incompetence of the front desk staff at the MGM, I went to check out on Sunday.

"Incompetent Front Desk and Res Services " Read full review on TripAdvisor 5/16/2012 Vote

3. The front desk staff were do helpful, courteous and knowledgeable.

"Definitely going to stay here again! " Read full review on TripAdvisor 5/9/2012 Vote

4. So I went to front desk and fortunate for me, Ann, helped me out and apologised for the rude lady on the phone and removed all charges and even sent a separate mini bar fridge for our personal use free of charge.

"MGM does not compare to rest of hotels on the strip.... " Read full review on TripAdvisor 5/4/2012 Vote

5. Checked in at 9 pm Friday night, no lines, helpful front desk, had a renovated Spa Tower Room on the 12th floor, very nice.

"The Eagles Land at MGM Grand! " Read full review on TripAdvisor 4/27/2012 Vote

6. However, the front desk/check in people were great.

"So much to do, so little time " Read full review on TripAdvisor 4/23/2012 Vote

7. checked in twin double bed room front desk staff were friendly no coffee/tea facilities rooms comfortable but were given a room where construction was going on outside very noisy pool shuts early dont know why not for families with kids asked for a cup of hot water to make a coffee was told $7.50 what a joke A/Con not working good also cannot use mini bar fridge for personal use.

"Not for family travellers " Read full review on TripAdvisor 4/20/2012 Vote

8. (The front desk helped me find a shop selling bargain Levis, and then to plan the trip there by bus.

"Deceptively classy hotel with great pools " Read full review on TripAdvisor 4/20/2012 Vote

9. same categorey, lower floor (which was not great) but they offered us 2 complimentary buffets for the inconvienience!the Asian Girl with blonde hair at the front desk is really nice and helpfull.

"Great Vegas Experience!! " Read full review on TripAdvisor 4/18/2012 Vote

10. Staying at MGM was great, we checked in late (10pm-ish) and the lobby was soo exquisite and extravagant!the marble floors, sparkly ceilings, wide screen tv's blasting music videos, the front desk agents were crisp and happy.

"Great Vegas Experience!! " Read full review on TripAdvisor 4/18/2012 Vote