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OpinionWell
Rank
8th
Out of 493

Fairmont San Francisco

Average Price: $290  
 
Hotel Class:
950 Mason Street
San Francisco, 94108 View map  
4-Star Hotel Rank: 6 of 37
Average review rating: 4.19
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (77) , MyTravelGuide (2) , Travelocity (10) , TripAdvisor (885) , YahooTravel (39)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 121 comments. 
75% wrote positive comments about front desk
The following words were used in comments with Front desk:
excellent (5)   friendly (12)   great (6)   helpful (13)   hotel (5)   housekeeping (9)   informative (5)   management (7)   need (6)   new (5)   problem (4)   welcoming (5)   well (4)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I wish I could remember the man's name who helped us at the front desk, he completely made our trip.
"Best trip ever! " Read full review on TripAdvisor   5/21/2012 Vote      
2. Helena at the front desk was an expert in customer service.
"Wow the luxury! " Read full review on TripAdvisor   5/19/2012 Vote      
3. Bell service at check in was excellent, the front desk was efficient and friendly, and we were pleasantly surprised by the spaciousness of the room, especially for a city hotel.
"Nice city hotel " Read full review on TripAdvisor   5/11/2012 Vote      
4. Upon check-in, I found the front desk aloof although not rude.
"The Fairmont - aim for the North Tower or bust " Read full review on TripAdvisor   4/24/2012 Vote      
5. The service was fantastic -- Staff (front desk, concierge, bellmen, housekeeping) was consistently helpful, courteous, friendly and went out of their way to meet every need.
"First-class service and elegant accommodations " Read full review on TripAdvisor   4/13/2012 Vote      
6. The front desk staff were welcoming, the concierge went out of his way to be helpful, the waiters in the bar made us feel at home.
"Fantastic hotel, just wish they had coffee makers in the rooms.... " Read full review on TripAdvisor   3/16/2012 Vote      
7. Geoffrey, at the front desk was fantastic.
"Fantastic Weekend " Read full review on TripAdvisor   2/29/2012 Vote      
8. At this point, the front desk manager suddenly became friendly and offered us something by way of apology, such as a bottle of wine.
"Disappointing, lives up to the 'Snob Hill' jibes " Read full review on TripAdvisor   1/27/2012 Vote      
9. The manager from the previous day was not around and had not told her colleagues about the offer of apology, so the guy on the front desk was reluctant to help us.
"Disappointing, lives up to the 'Snob Hill' jibes " Read full review on TripAdvisor   1/27/2012 Vote      
10. Throughout this, the front desk manager was determined not to give us a room that was in any way better than what we already had, which was why our options were so limited.
"Disappointing, lives up to the 'Snob Hill' jibes " Read full review on TripAdvisor   1/27/2012 Vote      
   
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