Hyatt Regency Chicago, Chicago, Concierge

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Rank

35th

Out of 415

Hyatt Regency Chicago	Average Price: $274 Check Rates

Hotel Class:

151 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 17 of 39
Average review rating: 3.63

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (4) , Expedia (48) , MyTravelGuide (8689) , Travelocity (79) , TripAdvisor (1701) , YahooTravel (163)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (99) bar (371) bath (46) bathroom (370) bed (411) bill (64) breakfast (357) charge (163) check in (441) check out (70) checkout (45) check-out (52) concierge (155) cost (110) deal (163) decor (51) dinner (68) discount (53) downtown (240) fee (87) food (285) front desk (288) hotel (3121) housekeeping (97) lake (202) lobby (341) location (1075) manager (62) money (84) parking (345) pillow (81) pool (53) price (325) rate (260) recommend (208) restaurant (411) room (3043) room service (133) service (617) shower (148) staff (728) street (147) suite (130) towel (87) valet (97) valet parking (71) value (70) view (687) walk (413) wireless (97)

Concierge

Appears in 155 comments.

89% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (15) good (6) great (9) helpful (69) hotel (15) informative (6) location (6) most (6) need (7) nice (8) recommend (9) reservation (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Hotel lobby was nice, staff and concierge desk was helpful.

"Great Location. Great Place. " Read full review on TripAdvisor 5/14/2012 Vote

2. The concierge was knowledgeable & very helpful in directions, reservations, and advice.

"Happy with our stay " Read full review on TripAdvisor 5/1/2012 Vote

3. The bellmen were fantastic for storing our luggage and the concierge pointed us to busses that led us to the Sears Tower and Macy's.

"St.Patrick's Day! " Read full review on TripAdvisor 4/23/2012 Vote

4. Upon arrival at Chicago O'Hare, we were met by a driver that had been arranged for us by the Concierge at this excellent property -- if you need to get to this property from either of the Chicago area airports, I highly recommend contacting the hotel concierge prior to your arrival as he or she will be able to arrange a very skilled driver for an extremely reasonable price.

"Another Truly Amazing Stay at a Great Property in the Perfect Location!! " Read full review on TripAdvisor 3/19/2012 Vote

5. The desk staff were very friendly, and the concierge staff were phenomenal at helping point us in the directions we wanted to go.

"Nice hotel! " Read full review on TripAdvisor 3/14/2012 Vote

6. The Concierge employees were very helpful and appreciated.

"Below average Hyatt experience " Read full review on TripAdvisor 2/16/2012 Vote

7. The concierge, like all the staff members, were very helpful and welcoming.

"I LOVE the Hyatt " Read full review on TripAdvisor 2/9/2012 Vote

8. The Hyatt concierge were so helpful and know their stuff.

"Love the location and an overall great experience. " Read full review on TripAdvisor 12/16/2011 Vote

9. The concierge Robert was very helpful with suggestions on where to eat and directions to several attractions.

"Great stay in Chicago " Read full review on TripAdvisor 12/5/2011 Vote

10. The staff is helpful and friendly, the concierge is knowledgeable and eager to help you enjoy this amazing city.

"Excellent location for enjoying Chicago " Read full review on TripAdvisor 11/28/2011 Vote