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Rank
29th
Out of 415

The Palmer House Hilton

Average Price: $282  
 
Hotel Class:
17 East Monroe Street
Chicago, 60603 View map  
4-Star Hotel Rank: 12 of 39
Average review rating: 3.73
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (9) , Expedia (89) , MyTravelGuide (4973) , Travelocity (22) , TripAdvisor (1923) , YahooTravel (178)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Service
Appears in 572 comments. 
77% wrote positive comments about service
The following words were used in comments with Service:
beauty (24)   customer (53)   desk (20)   excellent (51)   exceptional (20)   floor (23)   food (51)   friendly (31)   good (69)   great (104)   guest (21)   hotel (132)   internet (23)   lobby (48)   location (22)   nice (20)    
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1. The service at the help desk was very good on giving advice and directions.
"Great Value " Read full review on TripAdvisor   5/22/2012 Vote      
2. This really was a fantastic first impression of the service at the hotel.
"Great Value " Read full review on TripAdvisor   5/22/2012 Vote      
3. I was very impressed with the services of Ernest Fizer.
"the best hotel I have ever stayed in! " Read full review on TripAdvisor   5/18/2012 Vote      
4. the overall service was exceptional.
"the best hotel I have ever stayed in! " Read full review on TripAdvisor   5/18/2012 Vote      
5. The service was wonderful and the staff very friendly.
"Ernest and Jolanta made our Visit wonderful! " Read full review on TripAdvisor   5/15/2012 Vote      
6. Later we discovered that the wallpaper and carpet were worn/frayed and in need of repair, the bed was not up to Hilton standards and rather uncomfortable, the room safe didn't work (and we use them all the time and tried to follow the instructions), the room was quite noisy (though not as noisy as some in this hotel), and that the super cleanliness we were initially very pleased with was only for the first day (and yes, we do tip daily for good service).
"So Random " Read full review on TripAdvisor   5/13/2012 Vote      
7. Service is excellent and the staff is friendly.
"Hits and misses " Read full review on TripAdvisor   5/11/2012 Vote      
8. Edgar provided excellent customer service.
"Good stay overall " Read full review on TripAdvisor   5/11/2012 Vote      
9. Even the valet service is reasonably accurate in its estimate of a '5-10 minute wait' for your car to be brought around to the door (although 10 min is probably more reasonable).
"Hits and misses " Read full review on TripAdvisor   5/11/2012 Vote      
10. The Palmer House, Hilton in Chicago has a beautiful old lobby, great customer service.
"Old Hotel " Read full review on TripAdvisor   5/11/2012 Vote      
   
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