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Rank
29th
Out of 415

The Palmer House Hilton

Average Price: $282  
 
Hotel Class:
17 East Monroe Street
Chicago, 60603 View map  
4-Star Hotel Rank: 12 of 39
Average review rating: 3.73
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (9) , Expedia (89) , MyTravelGuide (4973) , Travelocity (22) , TripAdvisor (1923) , YahooTravel (178)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 69 comments. 
52% wrote positive comments about manager
The following words were used in comments with Manager:
friendly (4)   generous (4)   good (3)   great (3)   guest (4)   helpful (4)   hotel (13)   housekeeping (5)   maid (4)   management (73)   new (3)   rude (3)   suite (3)    
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1. The manager and employees should be congratulated for going over and above being simply efficient.
"Beautiful Hotel " Read full review on TripAdvisor   4/23/2012 Vote      
2. Eventually they sent a night manager Jolene Madona and Jolene was really trying to help us.
"bad staff/good staff " Read full review on TripAdvisor   3/22/2012 Vote      
3. Restaurants were pricey but good When I spoke to Hotel Services Manager in lobby about how I was enjoying my stay he responded to my feedback with coffee machine which was great.
"Feel the history " Read full review on TripAdvisor   10/26/2011 Vote      
4. She also told them that the manager was new and 'not good'.
"Beautiful lobby, but we didn't sleep in the lobby! " Read full review on TripAdvisor   9/12/2011 Vote      
5. HOWEVER, the manager chewed the maid a new one (if you get my meaning) in front of us all while the maid argued with her, swearing that she had changed the bed in question.
"Beautiful lobby, but we didn't sleep in the lobby! " Read full review on TripAdvisor   9/12/2011 Vote      
6. Now this slacker employee doesn't like her new manager because she can no longer get away with skimping on her duties.
"Beautiful lobby, but we didn't sleep in the lobby! " Read full review on TripAdvisor   9/12/2011 Vote      
7. Manager was superb in solving a noisy canine 'guest' in an adjoining suite and giving me very accommodating options - including complementary dinner.
"Excellent service but small room " Read full review on TripAdvisor   7/6/2011 Vote      
8. Felicia the manager is awesome and a true value to hotel.
"Agree with most of what has been said so far... " Read full review on TripAdvisor   6/7/2011 Vote      
9. Very attentive General Manager - saw him joking with some guests and just getting their feedback on the hotel and why are they visiting Chicago - I thought it was sweet.
"Great hotel but the reception staff was horrible " Read full review on TripAdvisor   5/11/2011 Vote      
10. Everyone from the maintance man to the General Manager was so friendly.
"The stay was awesome!!! " Read full review on TripAdvisor   9/17/2010 Vote      
   
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