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Rank
29th
Out of 415

The Palmer House Hilton

Average Price: $282  
 
Hotel Class:
17 East Monroe Street
Chicago, 60603 View map  
4-Star Hotel Rank: 12 of 39
Average review rating: 3.73
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (9) , Expedia (89) , MyTravelGuide (4973) , Travelocity (22) , TripAdvisor (1923) , YahooTravel (178)
SAFE TO BOOK ? (4/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 255 comments. 
74% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (29)   great (9)   helpful (23)   hotel (16)   housekeeping (10)   liked (11)   need (14)    
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1. The sevice was outstanding, from the moment you pull up to the curb, all the way through the front desk service and any other request we had - we were met with prompt responses, smiles and offers for further assistance.
"Beautiful Hotel " Read full review on TripAdvisor   4/23/2012 Vote      
2. interactions with the front desk staff were pretty good (they were accommodating when I asked to have my bill split onto multiple card to separate my personal from business expenses; they also extended my checkout to 1pm), and4.
"Did not meet expectations " Read full review on TripAdvisor   4/17/2012 Vote      
3. Front desk was courteous and let me know about my gold status perks without asking.
"my new favorite hotel " Read full review on TripAdvisor   4/2/2012 Vote      
4. Everyone was friendly from the front desk, to the maids, to the employees passing by in the hall.
"Overnight Trip! " Read full review on TripAdvisor   3/29/2012 Vote      
5. Once again, from Rasha and the rest of the crew at the Front Desk, to Ernest up at the Executive Lounge, our time was superb.
"Fantastic as always! " Read full review on TripAdvisor   2/23/2012 Vote      
6. The front desk was efficient and the staff was friendly and helpful, as was all staff throughout the hotel.
"Reliable Choice " Read full review on TripAdvisor   2/5/2012 Vote      
7. The front desk staff were helpful when needed, nothing spectacular.
"Beautiful Hotel with paper thin walls " Read full review on TripAdvisor   1/31/2012 Vote      
8. All staff we encountered - at the bar, restaurant, front desk and even housekeeping were so nice and friendly.
"Very convenient to the theatre district " Read full review on TripAdvisor   1/29/2012 Vote      
9. The front desk staff were very friendly and helpful and upgraded us without knowing about our anniversary to a king size suite with two full baths.
"Did we stay at the same hotel? " Read full review on TripAdvisor   1/19/2012 Vote      
10. The hotel also has plenty of front desk staff to handle crowds at check in.
"Worthwhile - historic, classy, and business friendly! " Read full review on TripAdvisor   1/10/2012 Vote      
   
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