Hilton Chicago Hotel, Chicago, Concierge

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Rank

50th

Out of 415

Hilton Chicago Hotel	Average Price: $296 Check Rates

Hotel Class:

720 South Michigan Avenue

Chicago, 60605 View map

4-Star Hotel Rank: 23 of 39
Average review rating: 3.88

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (47) , MyTravelGuide (2407) , Travelocity (18) , TripAdvisor (815) , YahooTravel (73)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (36) ballroom (47) bar (132) bath (54) bathroom (343) bed (177) bill (37) breakfast (173) charge (105) check in (151) check out (42) complimentary (24) concierge (80) cost (95) deal (64) decor (32) dinner (36) downtown (88) fee (53) fitness center (21) food (130) front desk (87) gym (63) hotel (1762) housekeeping (45) lake (149) lobby (161) location (411) money (64) parking (162) pillow (48) pool (111) price (145) rate (81) recommend (86) restaurant (208) room (1624) room service (69) service (289) shower (67) shuttle (32) staff (317) street (119) suite (69) towel (31) tub (22) value (26) view (200) walk (216) wireless (60)

Concierge

Appears in 80 comments.

83% wrote positive comments about concierge

The following words were used in comments with Concierge:
excellent (4) floor (4) friendly (9) good (5) great (4) helpful (20) hotel (10) informative (3) lobby (4) lounge (6) need (3) nice (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The concierge was fantastic- better than most hotels I have stayed with this service.

"Big hotel, great location " Read full review on TripAdvisor 5/18/2012 Vote

2. Had an emergency where one of our employees needed to leave later at night and the concierge was very helpful in finding him transportation out of Chicago.

"In town on business " Read full review on TripAdvisor 5/6/2012 Vote

3. The lady named Karen (the one that is Karen with an e) at the concierge desk was one of THE most helpful Hilton employees during our week long stay.

"PLEASE save the Hilton Chicago! " Read full review on TripAdvisor 4/15/2012 Vote

4. The concierge desk was very helpful as were the bell clerks.

"Lots of history but that's in the past " Read full review on TripAdvisor 12/1/2011 Vote

5. The front desk and bell staff went out of their way to be friendly,concierge sent us to a so-so Italian restaurant which surprised me considering the city we were in.

"Large but nice " Read full review on TripAdvisor 11/18/2011 Vote

6. You would have thought that the concierge will be the one that is helpful, right.

"HORRIBLE customer service " Read full review on TripAdvisor 11/5/2011 Vote

7. In terms of the hotel itself, check-in staff are super nice and the concierge was great at recommending a tour and pizza restaurant to us.

"Close to all the action! " Read full review on TripAdvisor 11/5/2011 Vote

8. Like many big city hotels, the concierge was very helpful.

"First time in Chicago " Read full review on TripAdvisor 10/29/2011 Vote

9. The front desk and bell service reps were very nice and both individuals at the concierge desk were extremely helpful and friendly.

"Beautiful Hotel " Read full review on TripAdvisor 10/16/2011 Vote

10. Rooms are neat and the hotel's ambience is quite nice with friendly concierge staff.

"Typical Hilton comfort with a unique historical twist " Read full review on TripAdvisor 9/12/2011 Vote