Chicago Swissotel, Chicago, Service

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Rank

33rd

Out of 415

Chicago Swissotel	Average Price: $272 Check Rates

Hotel Class:

323 East Wacker Drive

Chicago, 60601 View map

4-Star Hotel Rank: 16 of 39
Average review rating: 4.12

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (10) , Expedia (39) , MyTravelGuide (1783) , Travelocity (13) , TripAdvisor (801) , YahooTravel (114)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (51) bar (80) bath (45) bathroom (160) bed (168) bill (36) breakfast (156) charge (115) check in (147) complimentary (23) concierge (90) cost (79) deal (68) downtown (83) fee (53) fitness center (46) food (101) front desk (151) gym (57) hotel (1188) housekeeping (29) lake (202) lobby (163) location (370) manager (28) mini bar (23) minibar (28) money (41) parking (151) pillow (30) pool (179) price (162) rate (115) recommend (95) restaurant (170) room (1288) room service (72) service (260) shower (153) staff (333) street (56) suite (64) towel (25) tub (54) valet (22) valet parking (25) value (37) view (564) walk (206) wireless (40)

Service

Appears in 260 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
excellent (30) friendly (14) good (29) great (31) hotel (66) internet (16) location (19) need (13) nice (16) night (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Great service and variety in breakfast buffet - ordered omelets off the menu and didn't have to stand in line waiting for them.

"Swissotel " Read full review on TripAdvisor 5/16/2012 Vote

2. The shower is fabulous and the service impecable.

"Beautiful Hotel - love love love " Read full review on TripAdvisor 4/30/2012 Vote

3. The hotel staff and service was exceptional from checkin to checkout.

"Family Stay in a GREAT location!!! " Read full review on TripAdvisor 4/25/2012 Vote

4. Wonderful service, amenities and atmosphere.

"First time at a Swissotel " Read full review on TripAdvisor 4/25/2012 Vote

5. The service was excellent, thanks to our server Thomas.

"Very Nice Hotel " Read full review on TripAdvisor 4/18/2012 Vote

6. For dinner try Houlihans- they have a great selection, good prices, quick service and delicious sangria.

"Highly recommend " Read full review on TripAdvisor 4/15/2012 Vote

7. Bell service and the concierge were helpful.

"Great place to be for St. Patrick's Day " Read full review on TripAdvisor 4/1/2012 Vote

8. Did not get an opportunity to dine at the hotel restaurant but the did order room service and the food quality and service was excellent.

"Quality hotel and excellent customer serviced " Read full review on TripAdvisor 3/31/2012 Vote

9. I have stayed at hotel on several occasions for business and pleasure and I have always enjoyed the rooms, hotel amenities, and I have consistently received excellent customer service.

"Quality hotel and excellent customer serviced " Read full review on TripAdvisor 3/31/2012 Vote

10. I still would recommend the Swissotel to anyone who travels to Chicago or anywhere they provide the excellent service to the traveler.

"A Great Place To Stay!!! " Read full review on TripAdvisor 3/28/2012 Vote