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OpinionWell
Rank
33rd
Out of 415

Chicago Swissotel

Average Price: $272  
 
Hotel Class:
323 East Wacker Drive
Chicago, 60601 View map  
4-Star Hotel Rank: 16 of 39
Average review rating: 4.12
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (10) , Expedia (39) , MyTravelGuide (1783) , Travelocity (13) , TripAdvisor (801) , YahooTravel (114)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 28 comments. 
83% wrote positive comments about manager
The following words were used in comments with Manager:
bug (2)   correct (4)   double (2)   helpful (3)   hotel (5)   liked (2)   management (28)   night (2)   rating (2)   reservation (4)    
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1. I was later emailed a correct receipt by an office manager (as promised).
"They've got it half right (and half very wrong) " Read full review on TripAdvisor   3/30/2012 Vote      
2. To the hotel's credit, but only at my request, Alex, an assistant manager, corrected the oversight, furnishing a full breakfast voucher as an apology.
"NOT ALL IT SHOULD BE " Read full review on TripAdvisor   8/18/2011 Vote      
3. I finally had to pull the conference organizer from his lunch to have the rate corrected by the manager.
"Nice location and views, but customer service is less than par " Read full review on TripAdvisor   7/12/2011 Vote      
4. I had to get a manager, who was neither helpful, nor friendly.
"Nice location and views, but customer service is less than par " Read full review on TripAdvisor   7/12/2011 Vote      
5. The bartender and manager were happy to help us try new drinks and laugh right alondg with us.
"Best hotel ever " Read full review on TripAdvisor   3/6/2011 Vote      
6. The manager didn\`t care.
"Very Nice Hotel, Very Bad Staff " Read full review on TripAdvisor   4/21/2008 Vote      
7. I asked to speak with a manager before I lost my cool with him.
"Loved it the First time, Hated It The Second " Read full review on TripAdvisor   1/29/2008 Vote      
8. Despite the fact that I had a reservation code with my correct rate, the manager refused to look at this.
"Nice location and views, but customer service is less than par " Read full review on TripAdvisor   7/12/2011 Vote      
9. The room was occupied with somebody else's belongings, so the worker locked the door and I then had to lug my suitcases back to the lobby, stand in line again, and talk to the manager.
"Staff was not very accommodating " Read full review on TripAdvisor   7/12/2011 Vote      
10. Some 15 mins later, someone claiming to be the manager comes over to us and tells us there are no double rooms and the only thing he can do is give us a king room with a rollaway and switch us to a double the next day.
"Not up to expectations " Read full review on TripAdvisor   7/4/2011 Vote      
   
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