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OpinionWell
Rank
33rd
Out of 415

Chicago Swissotel

Average Price: $272  
 
Hotel Class:
323 East Wacker Drive
Chicago, 60601 View map  
4-Star Hotel Rank: 16 of 39
Average review rating: 4.12
OpinionWell Value Index: 6
Traveler reviews analyzed: BedBugRegistry (10) , Expedia (39) , MyTravelGuide (1783) , Travelocity (13) , TripAdvisor (801) , YahooTravel (114)
SAFE TO BOOK ? (2/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 151 comments. 
66% wrote positive comments about front desk
The following words were used in comments with Front desk:
courteous (6)   desk (155)   efficient (6)   floor (7)   free (7)   friendly (14)   helpful (17)   hotel (16)   informative (6)   new (7)   nice (11)   welcoming (6)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I was always greeted warmly when I walked past staff in the hallways, and the front desk staff were helpful.
"Highly recommend " Read full review on TripAdvisor   4/15/2012 Vote      
2. The front desk clerk was courteous and friendly, explaining the elevator.
"Exceeded expectations " Read full review on TripAdvisor   4/3/2012 Vote      
3. The people at the front desk were very nice and helpful.
"Very friendly " Read full review on TripAdvisor   11/16/2011 Vote      
4. I cant say enough good things about the staff RHONDA behind the counter at the front desk was the BEST and we liked the Man who got the taxis for us as we used lots of them and found that the Scion had the most leg room and easy to get in and out of.
"Great Location and View to Die for " Read full review on TripAdvisor   11/14/2011 Vote      
5. The front desk staff was courteous and removed our room service charge because the food was horrible.
"NOT ALL IT SHOULD BE " Read full review on TripAdvisor   8/19/2011 Vote      
6. The Front Desk, while official and courteous, yet seemed stressed (confirmed by later visits), and lacked the welcoming attitudes characteristic of deluxe hotels.
"NOT ALL IT SHOULD BE " Read full review on TripAdvisor   8/18/2011 Vote      
7. A deluxe hotel is expected to be deluxe in every category from front desk welcome to concierge awareness, to bath accessories.
"NOT ALL IT SHOULD BE " Read full review on TripAdvisor   8/18/2011 Vote      
8. Everything was wonderful from the front desk staff to the Concierge.
"Fantastic Hotel with amazing view " Read full review on TripAdvisor   7/28/2011 Vote      
9. Everyone that worked there (from the concierge to front desk to valet) were extremely nice and accomodating.
"Beautiful hotel! " Read full review on TripAdvisor   6/29/2011 Vote      
10. When I asked the front desk for help they were snippy and unhelpful.
"Rooms nice, service not so much " Read full review on TripAdvisor   6/18/2011 Vote      
   
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