Westin Chicago, Chicago, Service

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Rank

30th

Out of 415

Westin Chicago	Average Price: $324 Check Rates

Hotel Class:

320 North Dearborn Avenue

Chicago, 60610 View map

4-Star Hotel Rank: 13 of 39
Average review rating: 4.22

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (40) , MyTravelGuide (641) , Travelocity (5) , TripAdvisor (550) , YahooTravel (45)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (27) bar (97) bath (16) bathroom (98) bed (95) bill (11) breakfast (112) charge (35) check in (72) check out (17) complimentary (31) concierge (92) cost (14) deal (25) dinner (26) downtown (54) fee (13) fitness center (41) food (58) front desk (73) gym (96) hotel (803) housekeeping (25) lake (13) lobby (101) location (317) manager (41) massage (12) money (21) parking (44) pool (17) price (54) rate (52) recommend (71) restaurant (166) room (705) room service (35) service (167) shower (65) staff (282) street (51) suite (22) towel (13) tub (18) valet (28) valet parking (13) value (17) view (157) walk (118) wireless (25)

Service

Appears in 167 comments.

83% wrote positive comments about service

The following words were used in comments with Service:
clean (8) comfortable (7) complimentary (7) concierge (7) customer (9) excellent (13) expectation (8) friendly (9) good (17) great (36) helpful (7) hotel (38) housekeeping (7) location (11) nice (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Service was good as well as the staff of the hotel.

"Great hotel in Chicago " Read full review on TripAdvisor 5/13/2012 Vote

2. This was a nice Westin, very much up to the Westin's standards, very clean and great service across the board from everyone, and the hotel is in a great location.

"good hotel in great location but a little pricy " Read full review on TripAdvisor 5/9/2012 Vote

3. Great service, accommodations are superb.

"Great for bussines " Read full review on TripAdvisor 4/23/2012 Vote

4. The service very good and the rooms ok with smallish bathrooms.

"Good, but not great " Read full review on TripAdvisor 3/24/2012 Vote

5. Lobby is large, with extensive seating, bar service and has a comfortable feel that makes you want to sit and work or visit for hours.

"Great sleeping in city location " Read full review on TripAdvisor 3/18/2012 Vote

6. Service was excellent at all levels, especially Sam at the WESTIN WORKOUT.

"Excellent overall experience " Read full review on TripAdvisor 3/12/2012 Vote

7. The service provided by the staff was excellent.

"GREAT LOCATION, GREAT SERVICE " Read full review on TripAdvisor 3/8/2012 Vote

8. Service & Staff- The most friendly of any Westin I've ever stayed at.

"Top Notch Service & Location " Read full review on TripAdvisor 2/24/2012 Vote

9. I would have given it five stars if it had better service in the Hana Lounge and Ember Grille.

"Great Location - Real Comfort! " Read full review on TripAdvisor 1/30/2012 Vote

10. There is nothing special about this property except the service, I would stay here again.

"Good Service " Read full review on TripAdvisor 1/30/2012 Vote