Westin Chicago, Chicago, Concierge

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Rank

30th

Out of 415

Westin Chicago	Average Price: $324 Check Rates

Hotel Class:

320 North Dearborn Avenue

Chicago, 60610 View map

4-Star Hotel Rank: 13 of 39
Average review rating: 4.22

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (2) , Expedia (40) , MyTravelGuide (641) , Travelocity (5) , TripAdvisor (550) , YahooTravel (45)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (27) bar (97) bath (16) bathroom (98) bed (95) bill (11) breakfast (112) charge (35) check in (72) check out (17) complimentary (31) concierge (92) cost (14) deal (25) dinner (26) downtown (54) fee (13) fitness center (41) food (58) front desk (73) gym (96) hotel (803) housekeeping (25) lake (13) lobby (101) location (317) manager (41) massage (12) money (21) parking (44) pool (17) price (54) rate (52) recommend (71) restaurant (166) room (705) room service (35) service (167) shower (65) staff (282) street (51) suite (22) towel (13) tub (18) valet (28) valet parking (13) value (17) view (157) walk (118) wireless (25)

Concierge

Appears in 92 comments.

94% wrote positive comments about concierge

The following words were used in comments with Concierge:
excellent (7) fantastic (4) friendly (17) good (7) great (11) helpful (39) hotel (11) informative (4) lounge (5) nice (6) recommend (6) reservation (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Concierge staff were super helpful.

"Faultless stay, perfect location, great service " Read full review on TripAdvisor 5/21/2012 Vote

2. Lisa, the concierge, was also helpful with booking us a boat tour and giving us great places to try for dinner.

"Wonderful Stay " Read full review on TripAdvisor 4/14/2012 Vote

3. There is a concierge level for SPG Platinum guests which makes it attractive for business travelers.

"Westin Chicago " Read full review on TripAdvisor 2/23/2012 Vote

4. And it's not difficult to walk north on Michigan Ave to go to Water Tower etc. The hotel was very nice and the women at the concierge desk was very helpful and patient as was all of the staff.

"nice hotel " Read full review on TripAdvisor 2/6/2012 Vote

5. Staff was very attentive--especially the concierges.

"Great location, helpful staff, a little noisy " Read full review on TripAdvisor 1/1/2012 Vote

6. Excellent concierge service.

"Very nice hotel in a great location! " Read full review on TripAdvisor 12/10/2011 Vote

7. Nice touch were the really friendly and patient concierge staff.

"Lives up to expected Westin standard " Read full review on TripAdvisor 11/25/2011 Vote

8. The staff , both front-desk and concierge, were very helpful and I would stay in this hotel again.

"A fine Choice in a Great location " Read full review on TripAdvisor 11/15/2011 Vote

9. concierge very helpful.

"A great place to stay in Chicago " Read full review on TripAdvisor 11/9/2011 Vote

10. The concierge staff were extremely helpful and gave us lots of good advice, directions etc.We used the bar in the lobby for drinks and to use the free Wi-Fi.

"good location and comfortable quiet room " Read full review on TripAdvisor 10/17/2011 Vote