The Roosevelt Hotel, New York City, Service

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Rank

219th

Out of 676

The Roosevelt Hotel	Average Price: $331 Check Rates

Hotel Class:

Madison Avenue at 45th Street

New York City, 10017 View map

3-Star Hotel Rank: 75 of 154
Average review rating: 3.76

OpinionWell Value Index: 3

Traveler reviews analyzed: TripAdvisor (1097) , YahooTravel (84)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (13) bar (190) bath (47) bathroom (300) bed (272) bill (25) breakfast (149) charge (55) check in (108) check out (23) checkout (12) closet (21) complimentary (14) concierge (84) cost (48) deal (84) decor (35) dinner (16) discount (15) fee (17) food (92) front desk (105) gym (12) hotel (1557) housekeeping (22) lobby (339) location (562) maid (22) manager (26) money (79) parking (12) pillow (45) price (195) rate (106) recommend (144) restaurant (97) room (1695) room service (61) service (201) sheets (23) shower (130) staff (409) street (96) suite (32) towel (63) tub (23) value (55) view (64) walk (190) wireless (26)

Service

Appears in 200 comments.

67% wrote positive comments about service

The following words were used in comments with Service:
excellent (12) expectation (11) friendly (15) good (31) great (17) helpful (11) hotel (65) location (17) new (10) night (10) rude (9) staff (25) tip (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Very impressed with hotel the service was great, the room was very spacious all worked out well.

"Brilliant Location excellent hotel " Read full review on TripAdvisor 9/18/2010 Vote

2. All had great service, food and drinks.

"Beautiful hotel in a GREAT location! " Read full review on TripAdvisor 9/8/2010 Vote

3. The bell hops were pleasant, the staff in the business area on the 2nd floor (but expect to pay for the services) were helpful and 1 (sandra) out of 5 reception staff made my stay bearable (all others were extremely unhelpful).

"Disappointed professional " Read full review on TripAdvisor 8/19/2010 Vote

4. If you are like me, I would recommend staying at the Waldorf Astoria where it's similar in rate but superior in guest service.

"grand location, beautiful lobby, TERRIBLE service. " Read full review on TripAdvisor 8/17/2010 Vote

5. Having visited the States before I was expecting the excellent level of customer service which I have experienced in other hotels - not so in the Roosevelt - such a disappointment.

"What a disappointment " Read full review on TripAdvisor 7/22/2010 Vote

6. The room was very clean, quiet and the service was excellent.

"Great Value " Read full review on TripAdvisor 7/20/2010 Vote

7. The staff seemed friendly and the service level is fine.

"Quite all right, but not fantastic. Uexpected bills and no wifi " Read full review on TripAdvisor 7/14/2010 Vote

8. The service was good and staff were very friendly and helpful.

"Good service, adequate room " Read full review on TripAdvisor 7/9/2010 Vote

9. Every single one of the porters, barmen & concierge services were so helpful and friendly.

"A great place to stay " Read full review on TripAdvisor 6/29/2010 Vote

10. the service was great and our young daughter enjoyed her stay.

"top location in midtown " Read full review on TripAdvisor 6/28/2010 Vote