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Rank
219th
Out of 676

The Roosevelt Hotel

Average Price: $331  
 
Hotel Class:
Madison Avenue at 45th Street
New York City, 10017 View map  
3-Star Hotel Rank: 75 of 154
Average review rating: 3.76
OpinionWell Value Index: 3
Traveler reviews analyzed: TripAdvisor (1097) , YahooTravel (84)
SAFE TO BOOK ? (2/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 26 comments. 
The following words were used in comments with Manager:
complaints (3)   customer (2)   desk (2)   hotel (4)   management (27)   nice (2)   night (4)   phone (2)   problem (3)   rude (2)   service (3)    
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1. The manager had a much better attitude.
"Good Location, Bad Service " Read full review on YahooTravel   8/26/2008 Vote      
2. During the next two days, we continuously contacted several managers, who shifted the responsibility of dealing with our concern to other managers.
"Immensely Disappointed in The Roosevelt Hotel " Read full review on TripAdvisor   4/30/2008 Vote      
3. Went back for my case, politely saw manager, paid fee of 75 dollars for leaving early having checked in for 1 hour and made my way back to the Waldorf dragging suitcase as fast as I could.
"checked in saw the hotel, the corridors, my room and checked out! Awful " Read full review on TripAdvisor   7/28/2010 Vote      
4. She called and they said there wasn't a manager on duty who could assist her and she would need to call back later.
"GROSS!!! " Read full review on TripAdvisor   5/12/2010 Vote      
5. To top it off the manager informed us that if we find the luggage when we get home to call them.
"Terrible - Lost our Luggage " Read full review on TripAdvisor   3/5/2010 Vote      
6. Managers were called and nothing was done.
"Terrible - Lost our Luggage " Read full review on TripAdvisor   3/5/2010 Vote      
7. As I was reporting these conditions to the house-manager (whose only comment was, 'I'm sorry, sir, what else can I say?') my wife overheard a lady standing nearby lodge an identical complaint with one of the receptionists.
"What a disappointment! " Read full review on TripAdvisor   3/2/2010 Vote      
8. The manager was having a slanging match with her outside the lifts.
"avoid this hotel " Read full review on TripAdvisor   1/20/2010 Vote      
9. we stayed a total of 14 days there between our 2 rooms and the only time we felt there was customer service was with the bellhop and the night service manager, everyone else was just rude.
"Go for the Location...not the Service... " Read full review on TripAdvisor   4/30/2009 Vote      
10. the evening manager.
"Go for the Location...not the Service... " Read full review on TripAdvisor   4/30/2009 Vote      
   
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