The Lucerne Hotel, New York City, Staff

OpinionWell's Blog

Home » United States » New York » New York Destinations » New York Hotels » The Lucerne Hotel

OpinionWell
Rank

43rd

Out of 676

The Lucerne Hotel	Average Price: $320 Check Rates

Hotel Class:

201 West 79th Street

New York City, 10024 View map

3-Star Hotel Rank: 16 of 154
Average review rating: 4.42

OpinionWell Value Index: 4

Traveler reviews analyzed: YahooTravel (10) , MyTravelGuide (3) , Expedia (49) , TripAdvisor (573)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (25) bar (31) bath (11) bathroom (103) bed (86) bill (12) breakfast (101) charge (13) check in (30) closet (29) complimentary (12) concierge (52) cost (14) deal (15) decor (13) dinner (22) discount (35) downtown (17) fitness center (7) food (46) front desk (71) hotel (756) housekeeping (20) lobby (51) location (299) lunch (7) maid (8) manager (10) money (18) neighborhood (73) parking (25) pillow (21) price (97) rate (58) recommend (65) restaurant (285) room (774) room service (14) service (106) shower (35) staff (278) street (106) suite (68) towel (13) valet parking (7) value (30) view (50) walk (115) water pressure (7) wireless (26)

Staff

Appears in 278 comments.

94% wrote positive comments about staff

The following words were used in comments with Staff:
clean (33) comfortable (15) concierge (13) courteous (20) desk (27) excellent (17) extremely (12) friendly (87) good (18) great (19) helpful (110) hotel (52) lobby (12) location (28) nice (36) pleasant (24)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The staff were friendly and there is a doorman there around the clock.

"Great alternative to midtown madness " Read full review on TripAdvisor 5/7/2012 Vote

2. Service staff very helpful without exceptions, got a room despite early checkin and the property was always very clean and well kept.

"A consistently solid venue " Read full review on TripAdvisor 5/2/2012 Vote

3. The staff has been very helpful and friendly each visit.

"A Fine Place " Read full review on TripAdvisor 4/29/2012 Vote

4. Having been going ever since our children were toddlers and we have always had a welcome reception by the staff.

"Another great stay at our favorite hotel in NYC " Read full review on TripAdvisor 4/23/2012 Vote

5. The Bell Staff in particular excel at what they do.

"Fabulous Hotel and Fabulous Service " Read full review on TripAdvisor 4/23/2012 Vote

6. The staff were courteous and helpful.

"Nicely renovated Upper West Side Hotel; Great Restaurant " Read full review on TripAdvisor 4/22/2012 Vote

7. I stayed in a newer hotel in heart on Times Square the following day for less and it was incredible and the extras and gorgeous staff helped forget the rip off of Lucerne.

"Overpriced matchbox size rooms with lack of amenities and customer service " Read full review on TripAdvisor 4/21/2012 Vote

8. The staff were reasonably helpful, my bag went missing on the flight over, so for the first day and half I kep asking whether my bag had turned up.

"Lucerne for small home style hotel accom NYC " Read full review on TripAdvisor 4/18/2012 Vote

9. We found all the staff helpful.

"Small rooms, great location " Read full review on TripAdvisor 4/12/2012 Vote

10. I always stay at this hotel as it is extremely clean, the staff is very friendly and helpful.

"Love this Hotel " Read full review on TripAdvisor 4/6/2012 Vote