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OpinionWell
Rank
43rd
Out of 676

The Lucerne Hotel

Average Price: $320  
 
Hotel Class:
201 West 79th Street
New York City, 10024 View map  
3-Star Hotel Rank: 16 of 154
Average review rating: 4.42
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (49) , MyTravelGuide (3) , TripAdvisor (573) , YahooTravel (10)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Check in
Appears in 30 comments. 
66% wrote positive comments about check in
The following words were used in comments with Check in:
accommodating (4)   arrival (10)   bags (3)   breakfast (3)   clerk (2)   coupons (3)   desk (5)   discount (2)   helpful (3)   hotel (6)   lobby (2)   nice (2)   normal (2)   pleasant (2)   policy (2)    
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1. They let us check in when we arrived around 11 in the morning and they were always accommodating - they even helped print out our boarding passes.
"Perfect family stay " Read full review on TripAdvisor   12/20/2011 Vote      
2. Check-in otherwise good (lobby is small).
"Comfortable, Good location " Read full review on TripAdvisor   11/23/2011 Vote      
3. Check in was fast and extremely polite.
"Best stay in New York " Read full review on TripAdvisor   4/11/2011 Vote      
4. The desk clerks bent over backwards to be helpful, right down to assisting us with advance check-in for our next day's flight.
"Great hotel at a reasonable (by NY standards) price " Read full review on TripAdvisor   9/8/2009 Vote      
5. I stayed here the night before a big meeting and the staff was very accommodating, even when I arrived around midnight to check in.
"Nice room, good location " Read full review on TripAdvisor   4/1/2012 Vote      
6. I arrived at the hotel at 2.30pm, and was told by the unsmiling receptionist to 'go away and come back later' as check in wasn't until 4pm.
"Unfriendly service and noise, noise and more noise " Read full review on TripAdvisor   3/29/2012 Vote      
7. My feelings on this check-in policy are that the hotel should make it very clear to its guests when they book and that they should also have provisions in place to accommodate weary travellers - for example the hotel lobby is miniscule and there are no newspapers etc. so you can't (and obviously aren't encouraged) to hang around and wait there.
"Unfriendly service and noise, noise and more noise " Read full review on TripAdvisor   3/29/2012 Vote      
8. I didn't eat at Nice Matin (the restaurant next door where you get a 15% off coupon for breakfast upon check-in at the hotel) on this stay but I did the last time I was there and it was excellent.
"Comfortable hotel on the Upper West Side " Read full review on TripAdvisor   2/20/2012 Vote      
9. I arrived very early from the airport and hoped to check in early.
"Jewel in the Upper West Side " Read full review on TripAdvisor   12/9/2011 Vote      
10. We requested a mini fridge when we booked and it was ready and waiting for us on check in.
"felt like home at end of long days of sightseeing " Read full review on TripAdvisor   9/12/2011 Vote      
   
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