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Rank
43rd
Out of 676

The Lucerne Hotel

Average Price: $320  
 
Hotel Class:
201 West 79th Street
New York City, 10024 View map  
3-Star Hotel Rank: 16 of 154
Average review rating: 4.42
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (49) , MyTravelGuide (3) , TripAdvisor (573) , YahooTravel (10)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 10 comments. 
The following words were used in comments with Manager:
 
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1. I called the hotel and spoke to the manager (Dexter), who was extremely courteous and helpful, and resolved my dilemma with the utmost care.
"Sublime Relaxation Retreat while in town for the NY Bar Exam " Read full review on TripAdvisor   8/2/2007 Vote      
2. I'd like to make special mention of John, one of the front desk managers, and Ron, the concierge.
"Will definitely stay here again... " Read full review on TripAdvisor   2/1/2012 Vote      
3. I called the hotel and the manager apologized and agreed to reverse the charge.
"Check your credit card statement after you stay here! " Read full review on TripAdvisor   1/17/2012 Vote      
4. When we asked the manager for some adjustment to the bill as recompense for all our trouble, he said the most he could offer was a late check out.
"Nice place, so long as nothing goes wrong! " Read full review on TripAdvisor   12/29/2010 Vote      
5. In the morning when I check out, I explained the situation to the manager (Darren) and asked for a deduction on our room, he asked why I had not called downstairs the night before.
"Almost perfect experience " Read full review on TripAdvisor   5/18/2009 Vote      
6. I was then told there was no other room yet, but then after the someone checked with the manager, a new room was available.
"Great location, but expected more " Read full review on TripAdvisor   3/31/2009 Vote      
7. The hotel itself is great-location, accomodations, etc.The problem was the management staff-When I was charged the wrong rate ($100 higher per night than quoted) the manager refused to adjust my rate to the group price I had booked.
"Not nice! Paid higher rate than quoted. " Read full review on TripAdvisor   10/5/2007 Vote      
8. In addition, when I spoke to the the desk manager about all of this, I didn`t get much reaction (not even a 'sorry about that'), just asked if I wanted another room.
"What a dump! " Read full review on TripAdvisor   7/1/2007 Vote      
9. Lied to by restaurant/room service staff about their opening hours and when we complained the restaurant manager did little more than shrug and suggest we eat elsewhere.
"Disgusting service! " Read full review on TripAdvisor   11/27/2011 Vote      
10. The next morning I relayed my complaint to the day manager of the front desk, who immediately acknowledged that this had happened because we were late arrivals and offered to reduce the cost of the room for the previous night.
"An acknowledged stumble from The Lucerne on our fifth stay " Read full review on TripAdvisor   5/31/2011 Vote      
   
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