The Lucerne Hotel, New York City, Front Desk

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Rank

43rd

Out of 676

The Lucerne Hotel	Average Price: $320 Check Rates

Hotel Class:

201 West 79th Street

New York City, 10024 View map

3-Star Hotel Rank: 16 of 154
Average review rating: 4.42

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (49) , MyTravelGuide (3) , TripAdvisor (573) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (25) bar (31) bath (11) bathroom (103) bed (86) bill (12) breakfast (101) charge (13) check in (30) closet (29) complimentary (12) concierge (52) cost (14) deal (15) decor (13) dinner (22) discount (35) downtown (17) fitness center (7) food (46) front desk (71) hotel (756) housekeeping (20) lobby (51) location (299) lunch (7) maid (8) manager (10) money (18) neighborhood (73) parking (25) pillow (21) price (97) rate (58) recommend (65) restaurant (285) room (774) room service (14) service (106) shower (35) staff (278) street (106) suite (68) towel (13) valet parking (7) value (30) view (50) walk (115) water pressure (7) wireless (26)

Front desk

Appears in 71 comments.

96% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (6) concierge (10) courteous (4) desk (71) doorman (4) free (5) friendly (14) good (7) helpful (18) housekeeping (4) nice (5) night (4) pleasant (7) recommend (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service is always very good the front desk staff and concierge are pleasant and efficient (can't speak to how good the concierge is.

"Pleasant Space, Great Location " Read full review on TripAdvisor 3/15/2012 Vote

2. Front desk accommodated our early arrival.

"Nice, a few glitches.... " Read full review on TripAdvisor 2/23/2012 Vote

3. Front desk was not particularly concerned over the inconvenience.

"Nice, a few glitches.... " Read full review on TripAdvisor 2/23/2012 Vote

4. the excellant door staff, thankyou Norbert, and being helped by front desk staff, nothing was too much trouble for them.

"great hotel , wonderful staff " Read full review on TripAdvisor 10/11/2011 Vote

5. The service at the hotel was great from the front desk to the housekeeping .

"My Mini vacation " Read full review on TripAdvisor 10/5/2011 Vote

6. Concierge, doormen and front desk were all friendly and helpful.

"felt like home at end of long days of sightseeing " Read full review on TripAdvisor 9/12/2011 Vote

7. All the hotel staff from the front desk personnel to the maids were friendly and helpful to us.

"Perfect hotel for a NYC visit " Read full review on TripAdvisor 8/4/2011 Vote

8. The front desk was extremely helpful as I prepared for the event, printing items up for me and delivering them to my room without being asked to.

"Great location, great service, great price " Read full review on TripAdvisor 1/27/2011 Vote

9. The front desk people are very courteous.

"First time there, pleasantly surprised by this boutique hotel " Read full review on TripAdvisor 11/22/2010 Vote

10. The front desk people are very courteous.

"First time there, pleasantly surprised by this boutique hotel " Read full review on TripAdvisor 11/22/2010 Vote