New York Palace Hotel, New York City, Service

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Rank

44th

Out of 676

New York Palace Hotel	Average Price: $643 Check Rates

Hotel Class:

455 Madison Avenue

New York City, 10022 View map

5-Star Hotel Rank: 3 of 29
Average review rating: 4.54

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (2) , TripAdvisor (1286) , YahooTravel (28)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (58) bar (178) bath (49) bathroom (242) bed (253) bill (47) breakfast (389) charge (54) check in (170) check out (37) closet (22) complimentary (65) concierge (327) cost (99) deal (71) decor (60) dinner (96) downtown (21) food (254) front desk (108) gym (50) hotel (2446) housekeeping (68) lobby (192) location (771) lunch (86) maid (33) manager (59) minibar (23) money (93) parking (26) pillow (65) price (193) rate (131) recommend (198) restaurant (326) room (2229) room service (139) service (684) shower (90) spa (33) staff (766) street (138) suite (152) towel (37) tub (21) value (62) view (622) walk (198) wireless (49)

Service

Appears in 684 comments.

86% wrote positive comments about service

The following words were used in comments with Service:
best (27) breakfast (30) chocolate (26) clean (35) concierge (54) excellent (72) food (31) friendly (30) good (82) great (121) helpful (36) hotel (202) location (71) new (43) nice (27) night (51)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. If you want the very best in service and location in New York then look no further than The New York Palace.

"The very best in New York " Read full review on TripAdvisor 5/22/2012 Vote

2. The staff was all about service -- from the bellman (Willie - fantastic) to the Director of Guest Services (Rick?) they were a delight.

"Glorious NY Hotel...First Rate! " Read full review on TripAdvisor 5/16/2012 Vote

3. Great service and some healthy food choices.

"Wonderful Concierges " Read full review on TripAdvisor 5/12/2012 Vote

4. The service is first class and friendly, we stayed in the Towers Suite with access to the Towers lounge.

"Fantastic hotel " Read full review on TripAdvisor 5/12/2012 Vote

5. The quality of service and hospitality was exceptional.

"Kang from Korea " Read full review on TripAdvisor 5/4/2012 Vote

6. The hotel is beautiful, we ate in the Gilt bar one night & the service was very good & the surroundings stunning.

"Dreadful start but got better " Read full review on TripAdvisor 5/1/2012 Vote

7. This Hotel has - without any question - the best service and the friendliest employees in Town.

""second home" " Read full review on TripAdvisor 5/1/2012 Vote

8. The staff and service were excellent.

"Wonderful NY experience! " Read full review on TripAdvisor 5/1/2012 Vote

9. A great location, wonderful service & a trendy (but pricy!) bar results in a top stay in mid town New York.

"Very Classy Indeed! " Read full review on TripAdvisor 4/25/2012 Vote

10. Service was very good.

"Great stay! " Read full review on TripAdvisor 4/25/2012 Vote