New York Palace Hotel, New York City, Manager

OpinionWell's Blog

Home » United States » New York » New York Destinations » New York Hotels » New York Palace Hotel

OpinionWell
Rank

44th

Out of 676

New York Palace Hotel	Average Price: $643 Check Rates

Hotel Class:

455 Madison Avenue

New York City, 10022 View map

5-Star Hotel Rank: 3 of 29
Average review rating: 4.54

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (34) , MyTravelGuide (2) , TripAdvisor (1286) , YahooTravel (28)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (58) bar (178) bath (49) bathroom (242) bed (253) bill (47) breakfast (389) charge (54) check in (170) check out (37) closet (22) complimentary (65) concierge (327) cost (99) deal (71) decor (60) dinner (96) downtown (21) food (254) front desk (108) gym (50) hotel (2446) housekeeping (68) lobby (192) location (771) lunch (86) maid (33) manager (59) minibar (23) money (93) parking (26) pillow (65) price (193) rate (131) recommend (198) restaurant (326) room (2229) room service (139) service (684) shower (90) spa (33) staff (766) street (138) suite (152) towel (37) tub (21) value (62) view (622) walk (198) wireless (49)

Manager

Appears in 59 comments.

61% wrote positive comments about manager

The following words were used in comments with Manager:
generous (4) helpful (4) hotel (13) least (3) lounge (4) management (65) nice (5) night (7) problem (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Particularly Alberto, one of the Club Managers, who was charming, witty and great fun.

"What a Hotel! " Read full review on TripAdvisor 3/24/2012 Vote

2. The manager was nice and offered us something from their menu.

"Loved the hotel...the staff could have been a little friendlier " Read full review on TripAdvisor 1/15/2012 Vote

3. Our preferred rooms are The Towers, under the direction of their excellent manager, guests can be assured of first class treatment.

"Another Perfect Stay " Read full review on TripAdvisor 1/13/2012 Vote

4. Staying at the Palace Hotel in NY is always an exiting experience, the comfort of using of the Executive Lounge, wonderful breakfast and snacks and most of all the exquisite, helpful kindness of Mr Napoli, Manager of the Executive Lounge, our old friend Jerry Maguire, now Banquet Manager and Ruggero Massetti Director of the Towers Club, they all went out of their way to make our stay ever more enjoyable.

"Executive Lounge " Read full review on TripAdvisor 11/18/2011 Vote

5. Needless to say, I passed, and the assistant manager was not apologetic in the least.

"Has fallen off. " Read full review on TripAdvisor 9/19/2011 Vote

6. Only after demanding to see a manager (or at least someone who seemed to care), did I get a positive reaction and then we got the unimaginative 'we can comp you one night for your inconvenience' speech.

"Use To Be A Favorite " Read full review on TripAdvisor 7/25/2011 Vote

7. In the end we went in to front desk to complain about the service and spoke to duty manager Dominic,who was very nice and he obviously apologised and asked if there was anything he could do to put things right.

"Terrible and wont be back " Read full review on TripAdvisor 6/7/2011 Vote

8. Carlos the IT manager was very helpful indeed and set up a wireless router in my room so the Internet definitely worked.

"A mixed experience. " Read full review on TripAdvisor 9/18/2010 Vote

9. Carlos the IT manager was very helpful indeed and set up a wireless router in my room so the Internet definitely worked.

"A mixed experience. " Read full review on TripAdvisor 9/18/2010 Vote

10. Finally I sent it to a manager and got a call - HOW NICE.

"Great but new marketing guy indicates a change in philosophy " Read full review on TripAdvisor 5/5/2010 Vote