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Rank
44th
Out of 676

New York Palace Hotel

Average Price: $643  
 
Hotel Class:
455 Madison Avenue
New York City, 10022 View map  
5-Star Hotel Rank: 3 of 29
Average review rating: 4.54
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (34) , MyTravelGuide (2) , TripAdvisor (1286) , YahooTravel (28)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 108 comments. 
58% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (6)   good (5)   helpful (12)   hotel (16)   housekeeping (5)   management (12)    
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1. 3) Front desk staff were helpful, particularly when it came to sorting me out with a room when i tried to check in early.
"Overated: Not a luxury hotel " Read full review on TripAdvisor   3/3/2012 Vote      
2. We did appreciate how quickly the Front Desk responded with complimentary pot of coffee and hot chocolate when brought child oversigt to their attention last morning of our stay.
"Elegant and Ideally Located with Wonderful Service " Read full review on TripAdvisor   11/27/2011 Vote      
3. Every time I called the front desk they basically treated me like a second class citizen and didn't really fix anything, the highlight of this was when I rang the reception this evening too ask about the the club level, the person I spoke to basically told me she had never been to the club and therefore knew nothing about it and told me it was closed, (which it wasn't) unbelievable.
"This is the worst most overpriced hotel I have ever stayed in " Read full review on TripAdvisor   11/5/2011 Vote      
4. The service for my morning breakfast was excellent and the front desk staff at the Towers were helpful.
"Uptown " Read full review on TripAdvisor   10/10/2011 Vote      
5. Ok it was upscale but the people at the front desk could not have been more unfriendly or snooty.
"Palace or Dungeon? " Read full review on TripAdvisor   8/16/2011 Vote      
6. We had missed a night due to a flight cancellation and the front desk gave us a fantastic upgrade.
"Phenomenal. . . exceeded all expectations! " Read full review on TripAdvisor   8/15/2011 Vote      
7. Front desk was also nice & polite.
"Wonderful Stay at the Palace! " Read full review on TripAdvisor   8/9/2011 Vote      
8. I like the fact that the front desk clerk and management did not make a big production about the fact they had taken my difficulties into consideration and how they were to rectify the situation.
"Nicely Done. Disaster Averted. Top Class. " Read full review on TripAdvisor   6/26/2011 Vote      
9. I won't specify what they did, but I did not ask for it, and it was a pleasant surprise and definitely made up for the difficulties with the front desk clerk upon check in and with the construction noise during the three nights of my stay.
"Nicely Done. Disaster Averted. Top Class. " Read full review on TripAdvisor   6/26/2011 Vote      
10. The assistant manager offered to move me to the other side of the hotel (the side I probably would have been put on had I not had a problem with the front desk clerk upon check in) the next morning and that all I would need to do is let them know when my bags were ready to move.
"Nicely Done. Disaster Averted. Top Class. " Read full review on TripAdvisor   6/26/2011 Vote      
   
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