Viceroy Miami, Miami, Service

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Rank

2nd

Out of 468

Viceroy Miami	Average Price: $286 Check Rates

Hotel Class:

485 Brickell Avenue

Miami, 33131 View map

5-Star Hotel Rank: 1 of 16
Average review rating: 4.16

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (41) , TripAdvisor (315)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (34) balcony (51) bar (61) bath (34) bathroom (127) beach (108) bed (87) bill (14) breakfast (49) charge (27) check in (34) check out (14) complimentary (16) concierge (14) cost (15) deal (21) deck (28) decor (61) dinner (24) downtown (60) food (81) front desk (67) gym (44) hotel (674) lobby (43) location (114) lunch (15) manager (25) money (25) parking (29) pool (383) price (45) rate (41) recommend (53) restaurant (151) room (575) room service (42) service (196) shower (52) spa (163) staff (202) street (34) suite (115) towel (29) tub (28) valet (52) valet parking (17) value (13) view (161) walk (61)

Service

Appears in 196 comments.

80% wrote positive comments about service

The following words were used in comments with Service:
beauty (9) customer (15) desk (10) excellent (17) expectation (8) food (16) friendly (12) good (24) great (29) helpful (10) hotel (44) most (7) nice (9) night (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. However, the service was efficient.

"An excellent hotel. " Read full review on TripAdvisor 4/16/2012 Vote

2. From that moment on, I was treated with the utmost respect and provided some of the best customer service in my lifetime.

"Bomb.com " Read full review on TripAdvisor 4/12/2012 Vote

3. Colleen, the Guest Services Coordinator, was amazing.

"Bomb.com " Read full review on TripAdvisor 4/12/2012 Vote

4. Great food, great service.

"Bomb.com " Read full review on TripAdvisor 4/12/2012 Vote

5. Service was excellent throughout the hotel, and the food first class.

"Luxurious & very cool Miami hotel " Read full review on TripAdvisor 3/10/2012 Vote

6. Pool service was nice, and the food good / reasonably priced.

"Great hotel / City location " Read full review on TripAdvisor 3/4/2012 Vote

7. Great customer service and it's a weight off my mind knowing that it will be dealt with.

"Great stay and great after-stay service " Read full review on TripAdvisor 2/29/2012 Vote

8. The customer service from beginning to end was impeccable.

"Excellent accomodations and Customer Service " Read full review on TripAdvisor 2/22/2012 Vote

9. Very good service (for Miami).

"Chillaxin' " Read full review on TripAdvisor 2/12/2012 Vote

10. Rooms were very spacious and clean, breakfast was good, service efficent.

"Very good for a short stay! " Read full review on TripAdvisor 2/8/2012 Vote