Viceroy Miami, Miami, Concierge

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Rank

2nd

Out of 468

Viceroy Miami	Average Price: $286 Check Rates

Hotel Class:

485 Brickell Avenue

Miami, 33131 View map

5-Star Hotel Rank: 1 of 16
Average review rating: 4.16

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (41) , TripAdvisor (315)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (34) balcony (51) bar (61) bath (34) bathroom (127) beach (108) bed (87) bill (14) breakfast (49) charge (27) check in (34) check out (14) complimentary (16) concierge (14) cost (15) deal (21) deck (28) decor (61) dinner (24) downtown (60) food (81) front desk (67) gym (44) hotel (674) lobby (43) location (114) lunch (15) manager (25) money (25) parking (29) pool (383) price (45) rate (41) recommend (53) restaurant (151) room (575) room service (42) service (196) shower (52) spa (163) staff (202) street (34) suite (115) towel (29) tub (28) valet (52) valet parking (17) value (13) view (161) walk (61)

Concierge

Appears in 14 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (2) helpful (2) knowledgable (2) nice (2) reception (3) service (2) valet (2)

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1. Reception is also the concierge who were very friendly and knowledgable.

"Amazing and luxurious hotel " Read full review on TripAdvisor 10/24/2011 Vote

2. Having been there for a month we felt like we had struck up friendships of sorts with various of the valets (who were always reliable for a friendly greeting and farewell), housekeepers and concierges.

"Exceptional experience " Read full review on TripAdvisor 2/11/2011 Vote

3. Concierge was nice, but not very knowledgeable or helpful.

"Beautiful hotel, great pool, but far from south beach/clubbing/fun " Read full review on TripAdvisor 7/8/2010 Vote

4. The concierge was also extremely helpful on every request.

"Miami (very) Nice! " Read full review on TripAdvisor 6/27/2010 Vote

5. There is also a pool on the 50th floor at Club 50, the concierge was nice enough to escort me up since it was a private party going on.

"Very Nice Rooms and Huge Pool " Read full review on TripAdvisor 4/6/2009 Vote

6. That evening, we asked the concierge for a tip on where to spend the evening.

"Amazing Pool. Less than Amazing Staff " Read full review on TripAdvisor 2/16/2012 Vote

7. I used concierge to book a restaurant reservation and he did a remarkable job.

"Great stay " Read full review on TripAdvisor 11/3/2011 Vote

8. Bellmen didn't talk to concierges.

"Poor service: staff either a) don't speak English or b) are barely out of high school " Read full review on TripAdvisor 9/25/2011 Vote

9. The reception also serves concierge, valet, room service - they field every call.

"Viceroy Miami is so bad that it prompted me to write my first-ever Trip Advisor Review. " Read full review on TripAdvisor 1/8/2011 Vote

10. We contacted concierge via e-mail regarding getting us Miami Dolphins tickets but they never responded and when I contacted reception about a late check out they told me I would have to do it when I got there and were confused by my e-mail and put my departing flight down as my arrival flight time.

"Prefer the Mandarin Oriental " Read full review on TripAdvisor 12/14/2010 Vote