Viceroy Miami, Miami, Front Desk

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Rank

2nd

Out of 468

Viceroy Miami	Average Price: $286 Check Rates

Hotel Class:

485 Brickell Avenue

Miami, 33131 View map

5-Star Hotel Rank: 1 of 16
Average review rating: 4.16

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (41) , TripAdvisor (315)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (34) balcony (51) bar (61) bath (34) bathroom (127) beach (108) bed (87) bill (14) breakfast (49) charge (27) check in (34) check out (14) complimentary (16) concierge (14) cost (15) deal (21) deck (28) decor (61) dinner (24) downtown (60) food (81) front desk (67) gym (44) hotel (674) lobby (43) location (114) lunch (15) manager (25) money (25) parking (29) pool (383) price (45) rate (41) recommend (53) restaurant (151) room (575) room service (42) service (196) shower (52) spa (163) staff (202) street (34) suite (115) towel (29) tub (28) valet (52) valet parking (17) value (13) view (161) walk (61)

Front desk

Appears in 67 comments.

70% wrote positive comments about front desk

The following words were used in comments with Front desk:
friendly (6) guest (4) helpful (8) hotel (10) informative (3) lobby (3) management (4) nice (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The people at the front desk were incredibly helpful & nice.

"Hotel Hopping " Read full review on TripAdvisor 5/15/2012 Vote

2. Check out was easy, Hannika at The front desk was very nice.

"Great Stay! " Read full review on TripAdvisor 4/21/2012 Vote

3. Front desk staff was friendly but always seemed too busy to be bothered at times.

"Excellent for Downtown Miami Visitors " Read full review on TripAdvisor 4/6/2012 Vote

4. On our last night there, the room keys stopped working, which caused us to get STUCK in the elevator for several minutes, as it took the front desk forever to respond and help us get out.

"So glad I found this hotel & I can't wait to come back! " Read full review on TripAdvisor 3/29/2012 Vote

5. Everyone at the front desk was wonderful and made sure we had everything we needed.

"So glad I found this hotel & I can't wait to come back! " Read full review on TripAdvisor 3/29/2012 Vote

6. From the incredible decor, the well-appointed room, surreal spa and friendly front desk, spa, and restaurant staff this hotel provided me with the most appealing and unforgettable experience I've had at a hotel to date.

"Chic, Accommodating, Impressive " Read full review on TripAdvisor 3/21/2012 Vote

7. The front desk and staff were extremely friendly, great place to vacation.

"Beautiful Experience " Read full review on TripAdvisor 3/15/2012 Vote

8. Hannika at the front desk sent up a bottle of Prosecco & chocolate truffels for our anniversary which was such a nice touch.

"Great Stay/Excellent Customer Service " Read full review on TripAdvisor 3/5/2012 Vote

9. The same front desk manager did not act on a complaint about MANY mosquitoes in our room.

"Noisy and unhygienic rooms paired with horrible service " Read full review on TripAdvisor 1/29/2012 Vote

10. The front desk staff was very helpful in getting another room for us and the staff was very accommodating in relocating all of our stuff to the new room.

"Great location in downtown Miami " Read full review on TripAdvisor 1/23/2012 Vote