Viceroy Miami, Miami, Manager

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Rank

2nd

Out of 468

Viceroy Miami	Average Price: $286 Check Rates

Hotel Class:

485 Brickell Avenue

Miami, 33131 View map

5-Star Hotel Rank: 1 of 16
Average review rating: 4.16

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (41) , TripAdvisor (315)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (34) balcony (51) bar (61) bath (34) bathroom (127) beach (108) bed (87) bill (14) breakfast (49) charge (27) check in (34) check out (14) complimentary (16) concierge (14) cost (15) deal (21) deck (28) decor (61) dinner (24) downtown (60) food (81) front desk (67) gym (44) hotel (674) lobby (43) location (114) lunch (15) manager (25) money (25) parking (29) pool (383) price (45) rate (41) recommend (53) restaurant (151) room (575) room service (42) service (196) shower (52) spa (163) staff (202) street (34) suite (115) towel (29) tub (28) valet (52) valet parking (17) value (13) view (161) walk (61)

Manager

Appears in 25 comments.

83% wrote positive comments about manager

The following words were used in comments with Manager:
complaints (3) desk (4) great (3) hotel (11) management (25) need (2) secure (3) smoke (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. When we finally made to the hotel after midnight the gentleman that checked us in (I think night manager) was very pleasant, bell person was very courteous and the room was fabulous.

"Great Stay! " Read full review on TripAdvisor 4/21/2012 Vote

2. The same front desk manager did not act on a complaint about MANY mosquitoes in our room.

"Noisy and unhygienic rooms paired with horrible service " Read full review on TripAdvisor 1/29/2012 Vote

3. At the front desk I was working with Nicole ( who handled the situation great), and she spoke to the manager and we all came to an agreement about the deposit that satisfied both parties.

"Excellent Stay " Read full review on TripAdvisor 6/8/2011 Vote

4. The manager was exceptionally friendly.

"Incredible Hotel " Read full review on TripAdvisor 9/6/2009 Vote

5. Then when the manager finally came out his great response was "If they would have found the phone, I would have it".

"Could they "Not get it" anymore???? " Read full review on TripAdvisor 8/3/2009 Vote

6. If you complain, expect being pushed around and not be given the opportunity to speak with a manager.

"Unhelpful staff - " Read full review on TripAdvisor 3/31/2012 Vote

7. I followed up with the hotel manager who blamed it on the Marathon organisation and never got as much as an excuse from him or the staff.

"Room upcharge without notice " Read full review on TripAdvisor 3/31/2012 Vote

8. The safe malfunctioned and needed to be opened by the security officer, who had to lay on the floor to open it and he couldn't even see what he was doing, as the room was too dark to see anything, something the assistant manager described as a 'unique feature' of the hotel.

""Unique Features" " Read full review on TripAdvisor 2/8/2012 Vote

9. Our stay at this hotel started off very badly when we were 'greeted' by front desk assistant manager Jose Rico-Arango in a very unprofessional manner.

"Noisy and unhygienic rooms paired with horrible service " Read full review on TripAdvisor 1/29/2012 Vote

10. I later got a call from the manager and a 20% discount which was great, but I would have paid not to get the massage it was so awful.

"Ritzy New-Age Hotel--Perfect for a Miami Weekend " Read full review on TripAdvisor 1/13/2012 Vote