Metropole Suites - South Beach, Miami Beach, Front Desk

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Rank

116th

Out of 468

Metropole Suites - South Beach	Average Daily Rate: NA Check Rates

Hotel Class:

635 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 23 of 34
Average review rating: 3.72

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (29) , Travelocity (4) , TripAdvisor (90)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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bar (12) bath (5) bathroom (66) beach (85) bed (31) charge (14) check in (20) check-out (4) closet (18) concierge (4) deal (12) decor (11) dinner (5) fee (11) food (7) front desk (33) hot tub (4) hotel (197) housekeeping (9) lobby (19) location (61) manager (7) mini bar (4) money (7) ocean (17) parking (17) patio (4) pillow (4) pool (22) price (34) rate (10) recommend (17) refund (4) restaurant (19) room (232) service (38) sheets (8) shower (33) shuttle (8) staff (60) street (14) suite (32) towel (31) valet (14) valet parking (14) view (7) walk (10) walk in (4) walk-in (4) wireless (4)

Front desk

Appears in 33 comments.

50% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) coffee (2) desk (34) fee (4) helpful (5) hotel (3) informative (3) lacking (3) unhelpful (2) useful (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk was very helpful, especially after we found out that we needed to urgently receive a fax.

"Not Your Ordinary Hotel - In A Good Way " Read full review on Expedia 11/4/2009 Vote

2. The front desk lady was fantastic.

"Very Nice " Read full review on TripAdvisor 3/23/2009 Vote

3. Everyone at the front desk were very helpful, very nice, and very informative on the area.

"Great Stay " Read full review on TripAdvisor 7/31/2008 Vote

4. We had a few problems with our bathroom and asked to speak with a manager but they were too busy, front desk was very helpful, We changed our rooms twice, but we were happy overall, they ended up sending us a bottle of wine for the inconveniences, and she gave us some passes for a private beach.

"1st time: OK, 2nd time: Average " Read full review on TripAdvisor 3/16/2008 Vote

5. My friend went down to the front desk and the woman had more of the same nonsensical excuses.

"Very Hot/Cold Staff - ended up good but not sure i'd go back " Read full review on TripAdvisor 3/11/2008 Vote

6. I read the reviews before our trip and was very excited; it seemed the only downfalls of the hotel were a not completely helpful front desk and the rooms were on the darker side.

"Believe the hype, it's that freaking dark! " Read full review on TripAdvisor 2/1/2008 Vote

7. When we arrived the fridge did not work, and had cables sticking out from it; front desk sent somebody from maintenance who said 'yes, your fridge does not work', and that was that.

"NOT A 4 STAR HOTEL. Wouldn't stay there again. " Read full review on TripAdvisor 11/24/2009 Vote

8. Requests were immediately resolved by front desk agents.

"Great stay - nice rooms and awesome service " Read full review on TripAdvisor 11/16/2009 Vote

9. bed broke on the frist night but the front desk changed our room with a better view and no charge for the mini bar for the rest of the stay.

"Great Location....But O.K Hotel " Read full review on Expedia 4/22/2009 Vote

10. The front desk put us in touch with a Mr.

"Worst experience of my life!! " Read full review on TripAdvisor 2/7/2009 Vote