Hotel Royal Plaza in the Walt Disney World Resort, Lake Buena Vista, Front Desk

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Rank

4th

Out of 28

Hotel Royal Plaza in the Walt Disney World Resort	Average Price: $210 Check Rates

Hotel Class:

1905 Hotel Plaza Boulevard

Lake Buena Vista, 32830 View map

4-Star Hotel Rank: 3 of 15
Average review rating: 3.4

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (81) , MyTravelGuide (106) , TripAdvisor (715)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (30) balcony (52) bar (106) bath (42) bathroom (199) bed (142) bill (31) breakfast (213) charge (109) check in (112) check out (29) concierge (26) cost (78) deal (85) dinner (45) downtown (300) fee (222) food (160) front desk (161) highway (27) hotel (1476) housekeeping (66) lobby (97) location (188) manager (57) money (69) parking (240) patio (28) pillow (44) pool (316) price (179) rate (96) recommend (103) restaurant (161) room (1347) room service (55) service (281) sheets (34) shower (114) shuttle (198) staff (364) street (29) suite (67) to park (26) towel (88) tub (87) value (61) view (122) walk (134) wireless (35)

Front desk

Appears in 161 comments.

68% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (6) desk (165) friendly (14) helpful (13) hotel (14) liked (7) need (5) nice (15) night (8) problem (8) rude (9) service (10) staff (30)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We arrived a little after 4 and the front desk gentleman was incredibly sweet and helpful.

"If you like having to do your own housekeeping, this place is for you! " Read full review on TripAdvisor 5/12/2012 Vote

2. Rachid came upon us and let us in, then he took us to the front desk, had new keys made, and then walked us to our room to make sure they worked.

"Pleasant Stay " Read full review on TripAdvisor 4/29/2012 Vote

3. Friendly front desk staff.

"Nice hotel, Convenient location " Read full review on TripAdvisor 3/25/2012 Vote

4. I was pretty abrupt at the service desk, but Marc the front desk associate couldnt hqve been better about my attitude.

"Nice place, great service, good price " Read full review on TripAdvisor 2/24/2012 Vote

5. But from the minute I walked up to the front desk, I knew it was going to be a good experience.

"Hospitality starts at the front desk! And FREE is good. " Read full review on TripAdvisor 2/16/2012 Vote

6. * The front desk staff: FABULOUS.

"You need to read my review! " Read full review on TripAdvisor 2/16/2012 Vote

7. Seconds later the front desk clerk called to make sure I was happy and the task was completed, WOW.

"You need to read my review! " Read full review on TripAdvisor 2/16/2012 Vote

8. Check-in was easy and the front desk staff were quite friendly.

"Great location and friendly staff, aging property and lack of amenities " Read full review on TripAdvisor 1/18/2012 Vote

9. So, I went to the front desk and was told that our package was the 'kids eat free package' and not the free breakfast package.

"Royal Plaza has lost some of it's luster " Read full review on TripAdvisor 9/10/2011 Vote

10. Upon checking in, we were warmly greeted and the front desk personnel went out of their way to make us feel welcome.

"The best service we've ever received. Will definitely stay again! " Read full review on TripAdvisor 8/29/2011 Vote