Eden Roc Miami Beach, A Renaissance Resort & Spa, Miami Beach, Manager

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Rank

2nd

Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa	Average Daily Rate: NA Check Rates

Hotel Class:

4525 Collins Avenue

Miami Beach, 33140 View map

0-Star Hotel Rank: 3 of 60
Average review rating: 4.37

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (21) balcony (93) bar (97) bath (14) bathroom (69) beach (333) bed (67) bill (13) breakfast (60) cabana (33) charge (24) check in (38) concierge (33) cost (32) deal (23) decor (10) dinner (36) discount (9) fee (13) food (128) front desk (56) hot tub (14) hotel (612) housekeeping (17) lobby (65) location (73) lunch (25) manager (26) money (38) ocean (156) parking (62) pool (290) price (66) rate (38) recommend (37) restaurant (132) room (529) room service (38) service (196) shower (75) spa (53) staff (159) street (12) suite (19) towel (48) tub (22) valet (25) valet parking (22) view (154) walk (60)

Manager

Appears in 26 comments.

83% wrote positive comments about manager

The following words were used in comments with Manager:
complaints (2) desk (3) generous (3) great (2) hotel (4) luggage (3) management (29) most (2) problem (3) return (2)

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1. Staff coludn't do enough to keep me happy, from the resident manager on down to the bartenders.

"Classic Miami Beach " Read full review on TripAdvisor 6/4/2010 Vote

2. Our luggage was delayed and we had to argue with the manager to accept our luggage on our behalf so that we could go out (they wanted us to remain in the hotel till our luggage arrived which could have been the next day!) We had already suffered through all this drama at the airport and were looking forward to 4 star treatment and a meal.

"Unfortunate choice " Read full review on Expedia 11/2/2009 Vote

3. We did speak to the Manager who, while prompt in responding to our complaint.

"Not For Us " Read full review on TripAdvisor 8/19/2009 Vote

4. Customer service was all great (with the exception of the manager on duty).

"Not For Us " Read full review on TripAdvisor 8/19/2009 Vote

5. Now in most hotel when you have a problem such as this the manager would rush right over to take care of the situation.

"The Worst Ever! " Read full review on TripAdvisor 5/7/2009 Vote

6. The general manager or other hotel managers were not available for complaints.

"Never again... not Marriott like ... the most terrible hotel since years " Read full review on TripAdvisor 5/10/2010 Vote

7. As a consalation for our troubles, the Front desk manager sent us a 10 dollar bottle of champagne and some truffels.

"Eden Roc Wedding and Conference Center.... " Read full review on TripAdvisor 3/18/2010 Vote

8. After asking to speak to a Manager they found us a room which was NOT what I had paid for.

"Eden Roc Wedding and Conference Center.... " Read full review on TripAdvisor 3/18/2010 Vote

9. I took my Fiance here for her birthday and I cannot say enough how much we love this hotel from the minute we came in getting the ocean view upgrade from Elizabeth our concierge to the great service at the restaurant by Zach and his manager who has a nitch for details.

"Eden Rock " Read full review on TripAdvisor 2/14/2010 Vote

10. The staff was very friendly but this place is NOT well managed (I told General Manager that I wouldn't return even if it was GRATIS).

"Let's start with the $100 breakfast room service tab..... " Read full review on TripAdvisor 11/15/2009 Vote