Eden Roc Miami Beach, A Renaissance Resort & Spa, Miami Beach, Front Desk

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Rank

2nd

Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa	Average Daily Rate: NA Check Rates

Hotel Class:

4525 Collins Avenue

Miami Beach, 33140 View map

0-Star Hotel Rank: 3 of 60
Average review rating: 4.37

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (21) balcony (93) bar (97) bath (14) bathroom (69) beach (333) bed (67) bill (13) breakfast (60) cabana (33) charge (24) check in (38) concierge (33) cost (32) deal (23) decor (10) dinner (36) discount (9) fee (13) food (128) front desk (56) hot tub (14) hotel (612) housekeeping (17) lobby (65) location (73) lunch (25) manager (26) money (38) ocean (156) parking (62) pool (290) price (66) rate (38) recommend (37) restaurant (132) room (529) room service (38) service (196) shower (75) spa (53) staff (159) street (12) suite (19) towel (48) tub (22) valet (25) valet parking (22) view (154) walk (60)

Front desk

Appears in 56 comments.

92% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (3) desk (57) friendly (3) great (6) helpful (5) hotel (5) housekeeping (4) lobby (3) need (4) problem (5) welcoming (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Asked for Housekeeping to come back in, they re-cleaned to my satisifcation and the front desk followed up later to see if I was satisified.

"Rough Start, Nice Recovery " Read full review on TripAdvisor 6/7/2010 Vote

2. The front desk staff were very polite and welcoming when we arrived.

"Would Recommend " Read full review on TripAdvisor 5/4/2010 Vote

3. Also, on the 2nd day, there was a problem with the electronic locks on our door, and neither us nor security could get into our room for about an hour, while I kept walking back and forth to the front desk to get new keys, carrying my daughter who really needed to get her diaper changed by this point.

"Extremely disappointed " Read full review on TripAdvisor 3/30/2010 Vote

4. Hotel staff was very helpful (doormen and front desk were great) We worked with Mia on our arrival and she was fantastic.

"Great visit, great stay " Read full review on TripAdvisor 2/2/2010 Vote

5. My girlfriend and I were greeted by Joseph at the front desk who found a room for early check-in and was quite friendly.

"Exceeded my expectations, what a nice spot! " Read full review on TripAdvisor 10/11/2009 Vote

6. Inside the hotel service was great (front desk, etc.).

"Great Weekend Getaway " Read full review on TripAdvisor 10/11/2009 Vote

7. My check in was ok- they seem to take their time in assisting anyone at the front desk, like Miami-time or something.

"Generally decent hotel, good location " Read full review on TripAdvisor 10/8/2009 Vote

8. The front desk clerk was so nice and personable, it was really refreshing.

"Great Value for Miami Beach - Awesome Get Away for Locals & Tourists " Read full review on TripAdvisor 9/24/2009 Vote

9. The front desk of Eden Roc is very helpful and patient, especially Darren.

"Eden Roc is ABSOLUTELY AMAZING " Read full review on Expedia 9/1/2009 Vote

10. The front desk of Eden Roc is very helpful and patient, especially Darren.

"Eden Roc is ABSOLUTELY AMAZING " Read full review on Expedia 9/1/2009 Vote