Eden Roc Miami Beach, A Renaissance Resort & Spa, Miami Beach, Concierge

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Rank

2nd

Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa	Average Daily Rate: NA Check Rates

Hotel Class:

4525 Collins Avenue

Miami Beach, 33140 View map

0-Star Hotel Rank: 3 of 60
Average review rating: 4.37

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (74) , Travelocity (4) , TripAdvisor (233)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (21) balcony (93) bar (97) bath (14) bathroom (69) beach (333) bed (67) bill (13) breakfast (60) cabana (33) charge (24) check in (38) concierge (33) cost (32) deal (23) decor (10) dinner (36) discount (9) fee (13) food (128) front desk (56) hot tub (14) hotel (612) housekeeping (17) lobby (65) location (73) lunch (25) manager (26) money (38) ocean (156) parking (62) pool (290) price (66) rate (38) recommend (37) restaurant (132) room (529) room service (38) service (196) shower (75) spa (53) staff (159) street (12) suite (19) towel (48) tub (22) valet (25) valet parking (22) view (154) walk (60)

Concierge

Appears in 33 comments.

83% wrote positive comments about concierge

The following words were used in comments with Concierge:
good (2) great (8) helpful (8) hotel (6) liked (2) nice (3) night (5) recommend (7) reservation (2) rude (2) service (8) staff (4) useful (2) waiter (2) wondering (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everyone was very nice and Lucille, the concierge, was especially helpful.

"Who could write a bad review of the Eden Roc? " Read full review on TripAdvisor 4/20/2010 Vote

2. I should single out Raul on Concierge who was exceptionally good - and considerably better than any of this colleagues who bordered on the rude.

"A few words about car parking and construction noise " Read full review on TripAdvisor 3/22/2010 Vote

3. The concierge made wonderful recommendations.

"Nice conference hotel " Read full review on TripAdvisor 3/8/2010 Vote

4. The concierge was very helpful and full of advice on things to do in Miami.

"A pleasant stay - shame about the weather! " Read full review on TripAdvisor 1/12/2010 Vote

5. The male concierge is great-forgot his name.

"Beautiful Hotel but a few problems " Read full review on TripAdvisor 12/29/2009 Vote

6. The hotel concierge recommended a restaurant called 'The Big Pink' on 4th and Collins Ave.

"Eden Roc - Nice Hotel in Miami Beach " Read full review on TripAdvisor 12/13/2009 Vote

7. Concierge, although want to be helpful and friendly, didn't even know about where I could play Golf.

"Let's start with the $100 breakfast room service tab..... " Read full review on TripAdvisor 11/15/2009 Vote

8. The concierge Lucy was great.

"The hotel was great! " Read full review on Expedia 10/7/2009 Vote

9. The Concierge was very nice and did allow us to use his pc.

"Not For Us " Read full review on TripAdvisor 8/19/2009 Vote

10. We found the staff extremely polite and helpful (with the exception of the concierge that was too snooty to help.

"Great Hotel - beach, pool and staff! " Read full review on TripAdvisor 5/5/2009 Vote