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Rank
2nd
Out of 56

Eden Roc Miami Beach, A Renaissance Resort & Spa

Average Daily Rate: NA  
 
Hotel Class:
4525 Collins Avenue
Miami Beach, 33140 View map  
0-Star Hotel Rank: 3 of 60
Average review rating: 4.37
OpinionWell Value Index: NA
Traveler reviews analyzed: Travelocity (4) , TripAdvisor (233) , Expedia (74)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Concierge
Appears in 33 comments. 
83% wrote positive comments about concierge
The following words were used in comments with Concierge:
good (2)   great (8)   helpful (8)   hotel (6)   liked (2)   nice (3)   night (5)   recommend (7)   reservation (2)   rude (2)   service (8)   staff (4)   useful (2)   waiter (2)   wondering (2)    
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1. Everyone was very nice and Lucille, the concierge, was especially helpful.
"Who could write a bad review of the Eden Roc? " Read full review on TripAdvisor   4/20/2010 Vote      
2. I should single out Raul on Concierge who was exceptionally good - and considerably better than any of this colleagues who bordered on the rude.
"A few words about car parking and construction noise " Read full review on TripAdvisor   3/22/2010 Vote      
3. The concierge made wonderful recommendations.
"Nice conference hotel " Read full review on TripAdvisor   3/8/2010 Vote      
4. The concierge was very helpful and full of advice on things to do in Miami.
"A pleasant stay - shame about the weather! " Read full review on TripAdvisor   1/12/2010 Vote      
5. The male concierge is great-forgot his name.
"Beautiful Hotel but a few problems " Read full review on TripAdvisor   12/29/2009 Vote      
6. The hotel concierge recommended a restaurant called 'The Big Pink' on 4th and Collins Ave.
"Eden Roc - Nice Hotel in Miami Beach " Read full review on TripAdvisor   12/13/2009 Vote      
7. Concierge, although want to be helpful and friendly, didn't even know about where I could play Golf.
"Let's start with the $100 breakfast room service tab..... " Read full review on TripAdvisor   11/15/2009 Vote      
8. The concierge Lucy was great.
"The hotel was great! " Read full review on Expedia   10/7/2009 Vote      
9. The Concierge was very nice and did allow us to use his pc.
"Not For Us " Read full review on TripAdvisor   8/19/2009 Vote      
10. We found the staff extremely polite and helpful (with the exception of the concierge that was too snooty to help.
"Great Hotel - beach, pool and staff! " Read full review on TripAdvisor   5/5/2009 Vote      
   
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