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OpinionWell
Rank
2nd
Out of 8

The Grove Isle Hotel & Spa

Average Price: $401  
 
Hotel Class:
4 Grove Isle Drive
Coconut Grove, 33133 View map  
4-Star Hotel Rank: 2 of 3
Average review rating: 3.89
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)
SAFE TO BOOK ? (0/5 issues found)
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Value
Appears in 14 comments. 
100% wrote positive comments about value
The following words were used in comments with Value:
better (2)   breakfast (2)   charged (2)   complaints (2)   dinner (2)   food (3)   hotel (4)   menu (2)   terrible (2)   wine (6)    
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1. We chose to eat off-site as a result; there are many nice restaurants less than 3 miles away in Coconut Grove that offer better value.
"Overall very relaxing " Read full review on TripAdvisor   4/17/2012 Vote      
2. I purchased a romance package with spa services, valet, breakfast, best suite they have, a specific bottle of wine, etc. I did this after thoroughly researching everything and deciding that the value of the wine(we like wine and this was a good bottle) and the deal on spa services made it a decent package.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
3. Goudie because then I would be blabbing nonstop about what a great value the hotel is rather than wishing I never went to Miami.
"One bad apple... " Read full review on TripAdvisor   10/14/2011 Vote      
4. There are many fine hotels in this area offering better value and more congenial staff.
"management cancelled a confirmed reservation " Read full review on TripAdvisor   12/8/2009 Vote      
5. Let's not forget the $100 value of wine in the package we never got.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
6. He sent up a substitute red that not only is worth half the value of the wine reserved with the package that we were supposed to get and I specifically asked hom for, but it wasn't very good.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
7. They said no they didn't and that was just how they value there customers.
"Words cannot describe how Beautiful this hotel is " Read full review on TripAdvisor   9/17/2011 Vote      
8. Having stayed there for a business meeting, this Grove Isle value for the price payed was not enough: Rooms were somehow comfortable (although old AC was quite noisy), views were breathtaking, food was overpriced, restaurant policies made no sense -we sat at Baleen Restaurant and while deciding what to have for dinner someone came along with the Bar Menu (just a few meters away), we asked to be served this menu's food and had a negative answer and when we finally decided to go to have dinner at the bar instead, we were charged over $100 usd for two bottles of water and one cup of wine (none of them was 'special')-.
"Incompetent administrative staff caused major trouble with credit card " Read full review on TripAdvisor   11/30/2009 Vote      
9. Combine that with the outrageous charges in the restaurant (very difficult for two to dine for less than $150), the 20 percent gratuity added to the bill (I thought the resort fee was supposed to cover that?), and the poor quality of the food, particularly at breakfast, and the Grove Isle deserves a zero on the value scale.
"Sadly, the critical reviews are correct " Read full review on TripAdvisor   9/27/2009 Vote      
10. Having stayed there six years ago and then again this past week, the hotel has definitely declined in quality and in value.
"Sadly, the critical reviews are correct " Read full review on TripAdvisor   9/27/2009 Vote      
   
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