The Grove Isle Hotel & Spa, Coconut Grove, Manager

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Rank

2nd

Out of 8

The Grove Isle Hotel & Spa	Average Price: $401 Check Rates

Hotel Class:

4 Grove Isle Drive

Coconut Grove, 33133 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.89

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (8) balcony (20) bar (25) bathroom (19) beach (32) bed (16) bill (11) breakfast (33) brunch (5) charge (10) check in (9) check out (9) checkout (4) cost (4) deal (9) deck (5) dinner (23) downtown (7) fee (18) fitness center (4) food (53) front desk (24) gym (4) hotel (213) housekeeping (7) lobby (4) location (26) lunch (6) manager (18) massage (15) money (7) parking (10) patio (6) pool (66) price (24) rate (7) recommend (15) restaurant (57) room (173) room service (7) service (95) shower (8) spa (65) staff (89) suite (11) towel (17) valet (16) value (14) view (69) walk (7)

Manager

Appears in 18 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
generous (3) hotel (2) liked (2) management (18)

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1. So they get the restaurant manager, who was a very nice guy, but obviously didn't listen to what I was telling him, because then he sends up the wrong wine again.

"The overall management of this hotel is very poor " Read full review on TripAdvisor 10/23/2011 Vote

2. We spoke to restaurant manager Brian, who treated us like dirt and when we complained about food he told us we didnt know about food quality.

"What happened to this beautiful "GEM" " Read full review on TripAdvisor 4/9/2009 Vote

3. I went down amd asked for a manager.

"The overall management of this hotel is very poor " Read full review on TripAdvisor 10/23/2011 Vote

4. no manager on duty.

"The overall management of this hotel is very poor " Read full review on TripAdvisor 10/23/2011 Vote

5. Goudie the front desk manager.

"One bad apple... " Read full review on TripAdvisor 10/14/2011 Vote

6. I was also unhappy with an interaction I had with one of the managers, I had an issue that needed to be resolved and coming to a reasonable resolution was like pulling teeth.

"Mixed Feelings, there's some inconsistency " Read full review on TripAdvisor 6/13/2011 Vote

7. the manager was so gracious to us.

"Breathtaking!!!!!!!!!!!!! A Must at least once in your lifetime " Read full review on TripAdvisor 5/27/2011 Vote

8. I then walked out and immediately went to the lobby and asked for the hotel manager.

"The Spa Ruined My First Year Anniversary " Read full review on TripAdvisor 5/22/2011 Vote

9. Instead I dealt with a manager who told me they had no control over not having sufficient therapist.

"The Spa Ruined My First Year Anniversary " Read full review on TripAdvisor 5/22/2011 Vote

10. I asked for her business card and of course she had none, but was very open to give me the general managers card, i have never meet someone so fake.

"WORST STAY EVER..HORRIBLE!! " Read full review on TripAdvisor 4/5/2011 Vote