The Grove Isle Hotel & Spa, Coconut Grove, Service

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Rank

2nd

Out of 8

The Grove Isle Hotel & Spa	Average Price: $401 Check Rates

Hotel Class:

4 Grove Isle Drive

Coconut Grove, 33133 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.89

OpinionWell Value Index: 10

Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (8) balcony (20) bar (25) bathroom (19) beach (32) bed (16) bill (11) breakfast (33) brunch (5) charge (10) check in (9) check out (9) checkout (4) cost (4) deal (9) deck (5) dinner (23) downtown (7) fee (18) fitness center (4) food (53) front desk (24) gym (4) hotel (213) housekeeping (7) lobby (4) location (26) lunch (6) manager (18) massage (15) money (7) parking (10) patio (6) pool (66) price (24) rate (7) recommend (15) restaurant (57) room (173) room service (7) service (95) shower (8) spa (65) staff (89) suite (11) towel (17) valet (16) value (14) view (69) walk (7)

Service

Appears in 95 comments.

70% wrote positive comments about service

The following words were used in comments with Service:
better (6) busy (4) clean (6) customer (10) excellent (6) exceptional (6) expectation (7) food (14) good (11) great (12) hotel (25) night (6)

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1. But with that said, love the wonderful pool service.

"Grove Isle Hotel and Spa " Read full review on TripAdvisor 4/9/2012 Vote

2. The service was excellent: the wait staff knew my name, food and beverage preferences by heart after the first night and the event coordinator Megan was a joy to work with, very accommodating and exceptional with her willingness.

"Excellent Service - Very Relaxing " Read full review on TripAdvisor 2/8/2012 Vote

3. Besides a dinner or spa visit, I would steer clear of this hotel for the following reasons(some reasons are minor, some major, but overall u expect much better service from a hotel like this).

"The overall management of this hotel is very poor " Read full review on TripAdvisor 10/23/2011 Vote

4. I purchased a romance package with spa services, valet, breakfast, best suite they have, a specific bottle of wine, etc. I did this after thoroughly researching everything and deciding that the value of the wine(we like wine and this was a good bottle) and the deal on spa services made it a decent package.

"The overall management of this hotel is very poor " Read full review on TripAdvisor 10/23/2011 Vote

5. The grounds are beautiful and staff service was exceptional except Ms.

"One bad apple... " Read full review on TripAdvisor 10/14/2011 Vote

6. The service was good, atmosphere was amazing.

"Very nice hotel " Read full review on TripAdvisor 9/30/2011 Vote

7. What a beautiful hotel with such superb service, from our arrival experience to our dining experience, and the gorgeous spa.

"Excellent stay with superb service!! BREATHTAKING! " Read full review on TripAdvisor 9/30/2011 Vote

8. I especially want to recognize the great service we got from Nicole at the front desk and the staff on the premises.

"A wonderful time in our South Florida Backyard! " Read full review on TripAdvisor 8/21/2011 Vote

9. The service is exceptional with a very personalized touch.

"The Best Get Away Ever " Read full review on TripAdvisor 8/9/2011 Vote

10. The ultimate Miami hotel for service, serenity, & luxury.

"Absolutely fabulous " Read full review on TripAdvisor 7/26/2011 Vote