The Grove Isle Hotel & Spa, Coconut Grove, Charge

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OpinionWell
Rank

2nd

Out of 8

The Grove Isle Hotel & Spa	Average Price: $401 Check Rates

Hotel Class:

4 Grove Isle Drive

Coconut Grove, 33133 View map

4-Star Hotel Rank: 2 of 3
Average review rating: 3.89

OpinionWell Value Index: 10

Traveler reviews analyzed: TripAdvisor (136) , Travelocity (5) , Expedia (33)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (8) balcony (20) bar (25) bathroom (19) beach (32) bed (16) bill (11) breakfast (33) brunch (5) charge (10) check in (9) check out (9) checkout (4) cost (4) deal (9) deck (5) dinner (23) downtown (7) fee (18) fitness center (4) food (53) front desk (24) gym (4) hotel (213) housekeeping (7) lobby (4) location (26) lunch (6) manager (18) massage (15) money (7) parking (10) patio (6) pool (66) price (24) rate (7) recommend (15) restaurant (57) room (173) room service (7) service (95) shower (8) spa (65) staff (89) suite (11) towel (17) valet (16) value (14) view (69) walk (7)

Charge

Appears in 10 comments.

The following words were used in comments with Charge:

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Beware when you book they charge you for the night before you even come.

"Spa Weekend " Read full review on TripAdvisor 4/18/2012 Vote

2. You do not assume to charge somebody almost $300 worth of spa services and then fail to send them a confirmation.

"Worst Customer Service I have ever experienced " Read full review on TripAdvisor 2/13/2011 Vote

3. I asked the receptionist and she shrugged and told me it was an amenity charge.

"Worst Customer Service I have ever experienced " Read full review on TripAdvisor 2/13/2011 Vote

4. If the spa hadn't been enough, after our stay I went downstairs to check out and review my folio because I had noticed a strange $100 charge.

"Worst Customer Service I have ever experienced " Read full review on TripAdvisor 2/13/2011 Vote

5. My colleague ended up with a charge to the corporate card of 150% of the total amount and a credit to her personal card of -50% of the total amount.

"Incompetent administrative staff caused major trouble with credit card " Read full review on TripAdvisor 11/30/2009 Vote

6. There is a $24/day valet parking charge, and a $30/day "resort fee" to cover internet access, gratuities, etc. However, internet access was out for about half of the day on Saturday.

"Sadly, the critical reviews are correct " Read full review on TripAdvisor 9/27/2009 Vote

7. The brunch was ok (omelets were excellent-)but I do not feel it was worth the price and we were never offered coffee and I believe it was because there was a charge for it - not included in price fixed brunch)- maybe if it was a buffet.

"At one time, this may have been a great hotel " Read full review on TripAdvisor 6/4/2009 Vote

8. Indeed, they also tried to charge us for breakfast (also included in the deal) but I got that reversed as the girl reluctantly conceded that this was 'originally' the case even if it wasn't any more.

"What a disappointment! " Read full review on TripAdvisor 6/4/2009 Vote

9. I guess if I had a complaint it would be the extra resort charge we paid for things like water in the room.

"100% Approval From Hotel Snob " Read full review on TripAdvisor 2/9/2010 Vote

10. They charge you $125 and it wasn't very good.

"Stay somewhere else " Read full review on TripAdvisor 11/10/2009 Vote