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Rank
2nd
Out of 8

The Grove Isle Hotel & Spa

Average Price: $401  
 
Hotel Class:
4 Grove Isle Drive
Coconut Grove, 33133 View map  
4-Star Hotel Rank: 2 of 3
Average review rating: 3.89
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)
SAFE TO BOOK ? (0/5 issues found)
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Check out
Appears in 9 comments. 
The following words were used in comments with Check out:
nice (2)   night (3)    
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1. You will see why happened at check out below that relates to this.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
2. So it took me 20 minutes to check out to only end up at what we were originally owed based on our reservation.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
3. So we go to check out, and it was a fiasco.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
4. Upon check out i noticed they have a resort fee it was $25 per night.
"WORST STAY EVER..HORRIBLE!! " Read full review on TripAdvisor   4/5/2011 Vote      
5. If the spa hadn't been enough, after our stay I went downstairs to check out and review my folio because I had noticed a strange $100 charge.
"Worst Customer Service I have ever experienced " Read full review on TripAdvisor   2/13/2011 Vote      
6. Let's not mention the maid who insisted on entering the room when she was asked not to (we had a late check out - although we were so irritated we didn't take it up) or the fact that our room was 'turned down' for the night sometime between 5.30pm and 6.
"What a disappointment! " Read full review on TripAdvisor   6/4/2009 Vote      
7. At check out we were denied the $50 credit that was meant to be applied towards our meal at Baleen and the agent was abrupt in telling us you had to have a two night stay for that.
"What a disappointment! " Read full review on TripAdvisor   6/4/2009 Vote      
8. Reception staff was very nice and even let me stay in my room an hour past check out.
"Flawed Paradise " Read full review on TripAdvisor   5/23/2008 Vote      
9. Reception staff was very nice and even let me stay in my room an hour past check out.
"Flawed Paradise " Read full review on TripAdvisor   5/23/2008 Vote      
   
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