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Rank
2nd
Out of 8

The Grove Isle Hotel & Spa

Average Price: $401  
 
Hotel Class:
4 Grove Isle Drive
Coconut Grove, 33133 View map  
4-Star Hotel Rank: 2 of 3
Average review rating: 3.89
OpinionWell Value Index: 10
Traveler reviews analyzed: Expedia (33) , Travelocity (5) , TripAdvisor (136)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 24 comments. 
40% wrote positive comments about front desk
The following words were used in comments with Front desk:
great (3)   helpful (4)   hotel (4)   incredible (3)   management (3)   rude (2)   service (4)   staff (8)   valet (3)   wondering (2)    
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1. The staff (from the valet staff who welcome you by name) to the helpful personnel at the front desk made the trip enjoyable.
"Beatiful Property, great location " Read full review on TripAdvisor   1/24/2012 Vote      
2. The valets were wonderful, Cesar at the Front Desk was lovely and helpful and sincerely wanted me to enjoy my stay.
"I absolutely loved Grove Isle, great place and great staff " Read full review on TripAdvisor   2/28/2011 Vote      
3. I called the front desk to ask what time does the pool close and was told 'sundown'.
"Worst Hotel EVER " Read full review on TripAdvisor   5/14/2012 Vote      
4. At the front desk, the young gentleman who checked us in said nothing of what is included in the package, of our reservations for services the next day at the spa, of our breakfast that's included, the drink coupons, etc. I again found this odd, as I've never checked into a hotel and not had them guide me along or verify these things or chat about all the great benefits I'm about to receive with my reservation.
"The overall management of this hotel is very poor " Read full review on TripAdvisor   10/23/2011 Vote      
5. Goudie the front desk manager.
"One bad apple... " Read full review on TripAdvisor   10/14/2011 Vote      
6. I scheduled it through the front desk earlier in the day for an 8:10pm pick up.
"Beautiful Hotel with Sloppy Service " Read full review on TripAdvisor   9/26/2011 Vote      
7. From the front desk to the hosekeeping staff, they anticipated our needs and took excellent care of us.
"Grove Isle is a special retreat! " Read full review on TripAdvisor   9/21/2011 Vote      
8. I especially want to recognize the great service we got from Nicole at the front desk and the staff on the premises.
"A wonderful time in our South Florida Backyard! " Read full review on TripAdvisor   8/21/2011 Vote      
9. I called the front desk and was put on hold.
"Beautiful place! " Read full review on TripAdvisor   7/28/2011 Vote      
10. We called 3 times to the front desk with no results.
"Beautiful place! " Read full review on TripAdvisor   7/28/2011 Vote      
   
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