JW Marriott Hotel by the Galleria, Houston, Staff

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (10) bar (31) bath (5) bathroom (38) bed (34) bill (12) breakfast (47) charge (11) check in (12) check out (4) complimentary (6) concierge (18) cost (6) deal (5) decor (9) dinner (4) downtown (4) fee (5) fitness center (8) food (37) front desk (33) gym (19) hotel (276) housekeeping (11) lobby (47) location (91) manager (7) parking (26) pillow (4) pool (31) price (13) rate (16) recommend (14) restaurant (60) room (241) room service (23) service (95) shower (16) shuttle (4) staff (72) street (53) suite (7) towel (13) tub (4) valet (18) value (9) view (17) walk (14) weight (5) wireless (12)

Staff

Appears in 72 comments.

95% wrote positive comments about staff

The following words were used in comments with Staff:
comfortable (4) desk (8) extremely (4) friendly (25) good (11) great (8) helpful (16) hotel (12) housekeeping (3) location (5) nice (6) pleasant (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The main part of theroom was awesome, the housekeeping staff did a great job.

"Beautifully appointed " Read full review on TripAdvisor 5/15/2012 Vote

2. Large spacious room, good staff and great location.

"Great location, right across the street from Galleria mall " Read full review on TripAdvisor 5/9/2012 Vote

3. - Genuine friendly and helpful staff.

"Perfect for business! Done right. " Read full review on TripAdvisor 3/27/2012 Vote

4. Nice lobby, staff pleasant, check in easy and fast.

"Good Location " Read full review on TripAdvisor 2/20/2012 Vote

5. The staff and service were great and the room was well appointed although, for a JW Marriott, the hotel is starting to show its age.

"Nice Hotel, Great Location, Aging JW " Read full review on TripAdvisor 1/17/2012 Vote

6. Basically, the response I got from a particular staff could do with more empathy, patience and attempt in trying to find a means to accommodate my requests rather than an immediate insincere blunt 'no, I'm sorry.

"JW Marriott- 5 star location but the same can't be said of its rooms and service " Read full review on TripAdvisor 12/17/2011 Vote

7. The saving grace is that some of the staff were genuinely nice and helpful.

"JW Marriott- 5 star location but the same can't be said of its rooms and service " Read full review on TripAdvisor 12/17/2011 Vote

8. The front desk staff were very friendly and super helpful.

"Very nice, relaxing stay. " Read full review on TripAdvisor 12/14/2011 Vote

9. Staff very friendly.

"Enjoyable Stay! " Read full review on TripAdvisor 12/7/2011 Vote

10. The hotel staff was extremely, accommodating and friendly.

"Wonderful Hotel " Read full review on TripAdvisor 11/25/2011 Vote