JW Marriott Hotel by the Galleria, Houston, Service

OpinionWell's Blog

Home » United States » Texas » Houston Destinations » Houston Hotels » JW Marriott Hotel by the Galleria

OpinionWell
Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (10) bar (31) bath (5) bathroom (38) bed (34) bill (12) breakfast (47) charge (11) check in (12) check out (4) complimentary (6) concierge (18) cost (6) deal (5) decor (9) dinner (4) downtown (4) fee (5) fitness center (8) food (37) front desk (33) gym (19) hotel (276) housekeeping (11) lobby (47) location (91) manager (7) parking (26) pillow (4) pool (31) price (13) rate (16) recommend (14) restaurant (60) room (241) room service (23) service (95) shower (16) shuttle (4) staff (72) street (53) suite (7) towel (13) tub (4) valet (18) value (9) view (17) walk (14) weight (5) wireless (12)

Service

Appears in 95 comments.

88% wrote positive comments about service

The following words were used in comments with Service:
clean (10) customer (8) desk (6) dog (4) excellent (10) food (5) friendly (6) good (21) great (16) hotel (27) internet (4) location (8) nice (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. The service at the front desk was pretty good though; and when I called them a couple of weeks later to get a copy of my receipt for expense reports, they were able to accomodate me within minutes.

"Beautifully appointed " Read full review on TripAdvisor 5/15/2012 Vote

2. Very poor food service, rooms are somewhat adequate for a Marriott but are not up to par based on our experiences in other JW's.

"Don't stay here! " Read full review on TripAdvisor 4/22/2012 Vote

3. The hotel could use a bit of updating in the decor, but the service and beautiful flower arrangements made up for the cheap finish out.

"Short Weekend Trip " Read full review on TripAdvisor 4/21/2012 Vote

4. The service was the best at the JW from check-in to check-out.

"Excellent Stay " Read full review on TripAdvisor 4/5/2012 Vote

5. A very nice example of above and beyond service that I rarely see as a business traveler who has stayed at probably 100's of hotels.

"Great location and service " Read full review on TripAdvisor 3/25/2012 Vote

6. Our conference was catered by the hotel and every meal was very good and the service was great.

"Great location and service " Read full review on TripAdvisor 3/25/2012 Vote

7. Great service from curb to housekeeping.

"Poor for a JW, Average for Marriott " Read full review on TripAdvisor 3/24/2012 Vote

8. However, the service was good.

"A very nice Marriott...but not a "JW Marriott" " Read full review on TripAdvisor 3/19/2012 Vote

9. Beautiful hotel with a great location, excellent service, and great views.

"Just a regular business hotel - but with a "dated feeling" " Read full review on TripAdvisor 3/13/2012 Vote

10. Loved the room, loved the roof top pool, loved the service in lounge and room service.

"Customer service is a priority! " Read full review on TripAdvisor 1/30/2012 Vote