JW Marriott Hotel by the Galleria, Houston, Bill

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Bill	Appears in 11 comments. 75% wrote positive comments about bill

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1. Fit the bill nicely.

"Well maintained hotel, excellent Galleria location " Read full review on TripAdvisor 4/23/2012 Vote

2. After finally confirming the free night was OK, upon check out they had stilled billed me for the second night and then had to get help removing the charge from my bill.

"Hotel is Nice, Front Desk is poorly trained " Read full review on TripAdvisor 8/23/2009 Vote

3. Now!when I was at the front desk checking out the youg lady never mentenion the depositor give me a bill.

"Deposit added to customer account and not receipt received after check out " Read full review on TripAdvisor 4/22/2012 Vote

4. Based on previous says in other hotels tthe deposit was never actual bill to my account.

"Deposit added to customer account and not receipt received after check out " Read full review on TripAdvisor 4/22/2012 Vote

5. The charge is included in your bill and the hotel key gets you in and out of the garage.

"Good business hotel in a great location " Read full review on TripAdvisor 5/4/2010 Vote

6. When I called to get this straightened out, i got disconnected several times and bounced around to the billing office where they said I needed to contact the travel agency.

"Lots of problems " Read full review on TripAdvisor 4/5/2010 Vote

7. The bill I received to my credit card without my permission was $565.

"Lots of problems " Read full review on TripAdvisor 4/5/2010 Vote

8. I stayed another night which I was told would be billed to my travel agent and then I would be billed for $199 plus tax.

"Lots of problems " Read full review on TripAdvisor 4/5/2010 Vote

9. My bill was $289/night, $15 for self park (parking garage a bit confusing), $12 for internet connection etc. which is pretty standard for Houston.

"Houskeeping needs some additioal training! " Read full review on TripAdvisor 4/17/2008 Vote

10. Terrible screw up on my bill and no accountability to fix the problem.

"Lots of problems " Read full review on TripAdvisor 4/5/2010 Vote