JW Marriott Hotel by the Galleria, Houston, Concierge

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (10) bar (31) bath (5) bathroom (38) bed (34) bill (12) breakfast (47) charge (11) check in (12) check out (4) complimentary (6) concierge (18) cost (6) deal (5) decor (9) dinner (4) downtown (4) fee (5) fitness center (8) food (37) front desk (33) gym (19) hotel (276) housekeeping (11) lobby (47) location (91) manager (7) parking (26) pillow (4) pool (31) price (13) rate (16) recommend (14) restaurant (60) room (241) room service (23) service (95) shower (16) shuttle (4) staff (72) street (53) suite (7) towel (13) tub (4) valet (18) value (9) view (17) walk (14) weight (5) wireless (12)

Concierge

Appears in 18 comments.

100% wrote positive comments about concierge

The following words were used in comments with Concierge:
friendly (3) good (3) helpful (2) lacking (2) lounge (6) night (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The female concierge was terrific.

"Short Weekend Trip " Read full review on TripAdvisor 4/21/2012 Vote

2. The concierge did an excellent job of making recommendations.

"Great location for shopping " Read full review on TripAdvisor 10/10/2011 Vote

3. - The food in the concierge lounge is great and often includes chicken skewers, chip/dip, egg rolls- The rooms are clean and spaciousThe only negatives I could think of would be the lack of variety in the room service menu and lack of upgrades available for preferred members.

"Excellent hotel for business travelers " Read full review on TripAdvisor 4/1/2011 Vote

4. The concierge lounge food offerings are above average, so Marriott elite members won't go hungry.

"Nice Hotel, Inconvenient Location " Read full review on TripAdvisor 3/23/2010 Vote

5. Above average sreception/housekeeping/concierge service: friendly staff, several of whom asked if there was more they could be doing to make my stay more enjoyable.

"Just Fine " Read full review on TripAdvisor 11/13/2009 Vote

6. Loved the complimentary iced tea at the reception and the helpful concierge.

"Perfect Business Hotel " Read full review on TripAdvisor 10/8/2009 Vote

7. The service is ok, they have an outstanding concierge called Barbara.

"Not a top quality JW Marriott " Read full review on TripAdvisor 8/30/2009 Vote

8. I stayed on a concierge floor so the rooms were probably the nicest.

"Worst mattress ever " Read full review on TripAdvisor 3/13/2012 Vote

9. When we booked we assumed the Concierge Lounge would be to International Standard but no such luck.

"Sorry to Rock the Boat but It didn't do it for me!! " Read full review on TripAdvisor 10/16/2011 Vote

10. I enjoyed the morning and evening concierge level amenities and food.

"Very nice property, strong staff - not quite at JW's highest standards " Read full review on TripAdvisor 7/28/2011 Vote