JW Marriott Hotel by the Galleria, Houston, Manager

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Manager

Appears in 7 comments.

50% wrote positive comments about manager

The following words were used in comments with Manager:
new (2) nice (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The good news is a very nice manager came up and let me into the room immediately with a master key, then within 10 more minutes delivered my new room keys (which worked this time).

"Great location and service " Read full review on TripAdvisor 3/25/2012 Vote

2. I called several times and finally spoke to a manager who assured me everything would be taken care of.

"Beware of Credit Card Charges! " Read full review on TripAdvisor 1/19/2008 Vote

3. The manager apologized and mentioned she would send housekeeping to re-clean the room.

"Houskeeping needs some additioal training! " Read full review on TripAdvisor 4/17/2008 Vote

4. I then decided to call the manager because I really didn`t want to go back to the front desk.

"Houskeeping needs some additioal training! " Read full review on TripAdvisor 4/17/2008 Vote

5. The staff is always hospitable, especially the assistant manager Jason who will go out of his way to make your stay memorable.

"JW in Houston is Outstanding " Read full review on TripAdvisor 12/6/2007 Vote

6. To my surprise, about 20 minutes later room service was at my door with some chocolates and a cheese plate sent up from the manager with a hand-written note to apologize for my inconvenience - I thought that was quite nice and not expected.

"Great location and service " Read full review on TripAdvisor 3/25/2012 Vote

7. I called a week later and spoke to another rude manager, then spoke to someone in the accounting department who sorted it all out.

"Beware of Credit Card Charges! " Read full review on TripAdvisor 1/19/2008 Vote