JW Marriott Hotel by the Galleria, Houston, Front Desk

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Front desk

Appears in 33 comments.

100% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (2) desk (34) excellent (2) experience (2) friendly (6) good (3) helpful (6) hotel (6)

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1. The service at the front desk was pretty good though; and when I called them a couple of weeks later to get a copy of my receipt for expense reports, they were able to accomodate me within minutes.

"Beautifully appointed " Read full review on TripAdvisor 5/15/2012 Vote

2. Front Desk: Very helpful.

"Fabulous " Read full review on TripAdvisor 5/6/2012 Vote

3. The front desk staff were very friendly and super helpful.

"Very nice, relaxing stay. " Read full review on TripAdvisor 12/14/2011 Vote

4. The people I dealt with at the front desk were very professional and there was no blame placing done.

"Location, location, location! " Read full review on TripAdvisor 11/9/2011 Vote

5. Front desk and valet service was excellent but overall I didn't think the hotel represented good value for money and not one I would rush back to.

"Average...somewhat dated " Read full review on TripAdvisor 3/19/2011 Vote

6. The front desk person on the next evening was very helpful so maybe it depends on the night which friendly desk person you get.

"nice hotel but expected more out of the JW " Read full review on TripAdvisor 4/30/2010 Vote

7. We were extremely impressed with the valet and front desk staff.

"Great hotel...lovely rooms and facilities " Read full review on TripAdvisor 2/22/2010 Vote

8. Upon arriving to the hotel, the service in front desk was really good.

"Great hotel! " Read full review on Expedia 11/4/2009 Vote

9. Front desk is courteous and provided early access to a room (yes, I kow this is luck) that is much bigger than the best room I have seen at the Westins.

"Beats the Westin Oaks and Westin Galleria hands down " Read full review on TripAdvisor 12/12/2008 Vote

10. X (I believe) at the front desk provided excellent customer service.

"Wish it was always in an available package " Read full review on Travelocity 11/1/2008 Vote