Sheraton Keauhou Bay Resort & Spa, Kailua-Kona, Manager

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OpinionWell
Rank

3rd

Out of 25

Sheraton Keauhou Bay Resort & Spa	Average Price: $198 Check Rates

Hotel Class:

78-128 Ehukai Street

Kailua-Kona, 96740 View map

4-Star Hotel Rank: 1 of 4
Average review rating: 3.65

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (38) balcony (101) bar (224) bathroom (108) beach (269) bed (81) breakfast (180) charge (49) check in (72) check out (22) concierge (34) cost (47) deal (46) deck (33) dinner (77) fee (68) food (318) front desk (92) hot tub (20) hotel (1270) housekeeping (30) lobby (72) location (244) lunch (34) manager (43) massage (22) money (65) ocean (346) parking (161) pool (662) price (152) rate (54) recommend (97) restaurant (271) room (1250) room service (38) service (262) shower (48) shuttle (36) spa (65) staff (360) suite (26) towel (62) tub (33) valet (55) valet parking (22) value (45) view (471) walk (73) wireless (26)

Manager

Appears in 43 comments.

55% wrote positive comments about manager

The following words were used in comments with Manager:
cares (3) charged (2) complain (2) customer (4) desk (7) does (2) food (4) great (3) hotel (10) management (44) new (5) nice (2) night (6) problem (2) rude (2) service (5) wrong (2)

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1. New manager Mr.

"See the Manta Rays " Read full review on TripAdvisor 3/29/2012 Vote

2. Horner the General Manager, with the news that a kitchen is being built for the bar, instead of plates of food cooling off on its journey from a far flung kitchen.

"See the Manta Rays " Read full review on TripAdvisor 3/29/2012 Vote

3. they must have a good manager because all the employees are happy .

"The staff makes up for what the hotel is laking due to renovation ! " Read full review on TripAdvisor 3/1/2012 Vote

4. Hove we, on discussing this with the manager, he put things right in a professional manner and we were impressed with his customer service.

"Great value, gorgeous grounds and pool, free shuttle to Kona " Read full review on TripAdvisor 1/15/2012 Vote

5. The manager was a very friendly fellow and did make efforts to amend (with an apology and couple of VERY nice and appreciated cocktails) but the cons just outweighed the pro's.

"Tired and remote " Read full review on TripAdvisor 9/22/2011 Vote

6. Wanted to add - NO, I did not complain to the manager or anyone else.

"Won't be back. " Read full review on TripAdvisor 6/24/2011 Vote

7. We had a serious issue in our room and Julia-Manager on Duty, Jared-Housekeeper and Gary- IT Engineer (?) were awesome.

"Awesome Customer Service " Read full review on TripAdvisor 6/21/2011 Vote

8. This is a beautiful place but the managers and staff are not responsive.

"There are other choices " Read full review on TripAdvisor 4/12/2011 Vote

9. We left after two days with the early departure of Josh, front desk manager - a good guy.

"Disappointing. Diasappointing " Read full review on TripAdvisor 5/8/2010 Vote

10. Only experienced one rude hotel worker, but took care of that problem with the manager.

"Great for families " Read full review on Expedia 8/28/2009 Vote