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OpinionWell
Rank
3rd
Out of 25

Sheraton Keauhou Bay Resort & Spa

Average Price: $198  
 
Hotel Class:
78-128 Ehukai Street
Kailua-Kona, 96740 View map  
4-Star Hotel Rank: 1 of 4
Average review rating: 3.65
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (79) , TripAdvisor (757)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Front desk
Appears in 92 comments. 
54% wrote positive comments about front desk
The following words were used in comments with Front desk:
friendly (5)   helpful (7)   management (8)   nice (5)   night (8)    
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1. The front desk ladies are very nice.
"Marvelous honeymoon vacation in Sheraton " Read full review on TripAdvisor   4/10/2012 Vote      
2. From the moment we checked in with wonderful service from Puka at the front desk we were amazed at the friendliness of the staff.
"Friendly Staff " Read full review on TripAdvisor   1/30/2012 Vote      
3. I feel like the people working at this hotel were generally disgruntled (the exception was the women who checked us in at the front desk who was very friendly and helpful).
"Service at this hotel was very mediocre " Read full review on TripAdvisor   1/22/2012 Vote      
4. They have shut down their lobby (which was beautiful), front desk and one wing of rooms for renovations.
"Gorgeous property! " Read full review on TripAdvisor   1/5/2012 Vote      
5. The people at the front desk were pleasant.
"I would stay here again, but they could step it up a bit " Read full review on TripAdvisor   11/27/2011 Vote      
6. Other than a couple of less than courteous staff at the front desk everything was fantastic.
"Loved my stay at the Sheraton! " Read full review on TripAdvisor   7/4/2011 Vote      
7. For starters we were greeted at the front desk for our first leg of our stay by a very nice Hawaiian lady who offered to upgrade us to an oceanfront room for only $25 a night (awesome).
"All around great place to stay if you know what to expect " Read full review on TripAdvisor   5/30/2011 Vote      
8. Our initial room did not have quite the ocean view that we expected, and the front desk was very accomodating and helped us find a room that better met our expectations.
"Great staff, location, ammenities, grounds " Read full review on TripAdvisor   5/8/2011 Vote      
9. The staff at the front desk were very nice and helpful when we arrived and throughout our stay.
"Beautiful resort, rooms could use update " Read full review on TripAdvisor   5/5/2011 Vote      
10. One says kids eat free (per website and card given at front desk), but other notes around the property say they eat at 50% off.
"Would not return... even for free! " Read full review on TripAdvisor   1/8/2011 Vote      
   
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